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Service Implementation Lead

Job Location: Warwick

Regional Description: United Kingdom

Job Number: 00488167


- Job description

Role: Service Implementation Manager

Location : Warwick

Travel : 25%

Salary : Up to £34,500 plus excellent benefits

Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
Join Accenture Operations and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which provides business process excellence, implements leading cloud technology and builds and transforms client infrastructure services.
We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide technology-enabled business process services to deliver business outcomes and are constantly seeking new ways to achieve high performance in our clients’ business operations.
What responsibilities will you have?
The Project Lead will take responsibility for the implementation of client services and deployments on behalf of the Delivery Center interacting with senior client and Accenture management.
The role may require client site attendance and the co-ordination of client and Accenture resources, leveraging a virtual team from our Global Delivery Network
The Project Manager must take overall responsibility for all projects assigned to them. All projects must be delivered within the agreed budget, quality and timescales committed, and detailed in each PID/Work Package. The Project Manager must also ensure that standard processes are followed on their projects and that a quality project service is delivered from the DC.
Responsibilities may also involve taking ownership for the delivery of ongoing run services.
Key Responsibilities:
Other areas you may be involved in subject to business requirement:

  • Ownership of implementation and alignment of Service Delivery (SDM/SM) processes & documentation for clients, for Change/Incident/Problem management, reporting and SLA management.
  • Work closely with the other team’s standards and procedures are applied consistently across the group: e.g. GDP, ACS, Resourcing and recruitment, SIP.

  • Ensure projects are delivered as per the agreed budget, quality and timescales in the Work Package created by the deal owner.
  • Task manage the technical team activities and maintain a project plan for the duration of the Work Package.
  • Ensure Acceptance & Readiness and ORT is completed for each project.
  • Review escalations and issues and implement improvement plans.
  • Act as the interface between the NCEE DC and the deal owner, with respect to DC project issues. Endeavor to resolve issues before they are escalated by either party.
  • Manage compliance to Change Control procedures.
  • Ensure compliance with Accenture Policies.
  • Escalate acceptance issues to relevant Domain Lead within 1 day of identification. An acceptance issue is one which impacts the domain’s ability to support a solution to the agreed SLA or budget. This might be single points of failure in hardware, software that is unstable, unproven or not currently used in the DC.
  • On a weekly basis review resource demand plans to ensure that appropriate demand is listed for projects being coordinated and the amount of required effort is accurately reflected.
  • On a weekly basis review time recorded against projects. Escalate serious issues to domain lead.
  • Provide weekly updates into the Projects dashboard.
Continuous Improvement:
  • Standardize, automate and improve processes on an ongoing basis.
  • Promote Service Culture.
What skills & experience are we looking for?
  • Strong Service Implementation & Technical support background
  • Technical understanding around infrastructure and cloud
  • Team coordination skills
  • Project Management
  • ITIL Foundation and Service Management framework implementation experience
  • Interested in technology and learning new skills



What are the next steps?

If this sounds like the ideal role, career and company for you, click below to apply.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.

Closing Date for Applications 28/2/2018
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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