What skills & experiences are we looking for :
We are looking for someone with experience of delivering 2nd / 3rd level Windows 7/10, Apple MAC desktop support service in a customer service / business environment
- Thorough comprehensive working knowledge of Microsoft Windows operating systems (7 & 10) environment (Windows architecture to registry level)
- Knowledge and experience of laptop, desktop and printer hardware fundamentals.
- Working knowledge troubleshooting of Microsoft Office products
- Technical troubleshooting skills
- Deployment and troubleshooting knowledge of Apple operating systems
- Basic understanding of LAN/WAN networking principles and technologies
- Be proficient in the use of Microsoft Office products to the following levels:
- Excel – Intermediate
- Word - Intermediate
- PowerPoint - Intermediate
- Microsoft Outlook - Intermediate
- Understanding and use of ITSM Remedy, or equivalent incident management tool (SNOW).
- ITIL foundation level qualification desirable but not essential (training provided to the successful applicant).
- MCITP Windows 10 qualified desirable but not essential.
- Apple Mac ACMT Certification desirable but not essential
What’s in it for you?
All of our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
On top of this, we have an extensive benefits package which includes 25 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
What are the next steps?
If this sounds like the ideal role, career and company for you, click below to apply.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
Closing Date for Applications 31/08/2017
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.