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Senior Program Manager- Fjord

Job Location: London

Regional Description: United Kingdom

Job Number: 00467189


- Job description

Senior Program Manager- Fjord 

Fjord – Design & Innovation from Accenture Interactive 

Location: London

Salary up to £56,300 depending on skills and experience plus excellent benefits package


Reference: 00467189




Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.


The digital revolution is changing everything.  It’s everywhere – transforming how we work and play.  Are you reacting to the disruption each day or are you leading the way as a digital disrupter? Accenture Digital is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries.  At the forefront of digital, you’ll create it, own it and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises.  Join us and become an integral part of our experienced digital team with the credibility, expertise and insight clients depend on. 



A recent acquisition of Accenture after 13 years of delivering award-winning service design magic, Fjord has evolved to represent a stretch for the Design community - simultaneously shifting the world’s largest consultancy towards customer centricity, whilst being supported by the scale and reach of same business.

As a result, we believe that not just Fjord but Design practice globally is starting to reveal itself in the most powerful of places - the boardrooms of some of the biggest organisations in the world, with access to creating an impact on the lives of millions of people.

There’s a lot of work to do. So we're growing our design team here at the Fjord London studio.

And to build it we're looking for the keystones; we’re looking for the brightest service design leaders of our time to define and deliver some of the most challenging design creativity to some of the most critical infrastructure that drives our complex world - a world of simultaneously logical data and irrational humanity

Our clients are more diverse than ever. Our projects more varied than ever - in scope, type, and levels from the C-suite. Our design team is thriving like never before because they are learning to address new challenges that every project brings.

If you think the word 'digital' means everything, and nothing, simultaneously, we'd love to hear from you.


At Fjord, strong Program Management is how our teams translate big ideas to real-world impact. Program Managers at Fjord aren’t just Gantt charts and spreadsheets; They’re strategic problem solvers who know what it takes to run exceptional design teams. They partner with Design Leads to lead talented teams through challenging projects, and can find the balance between design process requirements, client goals and studio objectives. 

As a Senior Program Manager you are responsible for managing the project ecosystem on complex design programs, for proactive collaboration with Design Leads to ensure effective delivery and high quality design work, and for helping to develop the Program Management craft at Fjord. This is your chance to finally work in a Studio that actually gets that good Program Management is invaluable, and knows that when it comes to doing great work, people matter more than numbers and lists. You’ll be part of a brilliant team that does great work and brings real innovation to clients across the globe!


What responsibilities will you have?

  • Play a leadership role on strategic client programs, partnering with Senior Design Leads to manage cross-functional teams of designers, developers, motion graphics artists, QA, and other internal staff to grow key accounts
  • Proactive collaboration between business functions and accounts to ensure minimal risk, maximum profitability and efficiency of project deliveries
  • Cultivate and manage relationships with new and existing clients; engage in regular communications to ensure clear understanding of customer needs and requirements.
  • Coordinate project tracking and management with Fjord & account PMO teams to maintain continuity across Accenture and studio.
  • Work with account teams and internal teams to maintain continuity across Accenture and the studio; assume responsibility for project budget tracking and profitability
  • Build the business through selling in Program Management as key enabler to project delivery and success.
  • Oversee the project governance across projects within key accounts and business groups.
  • Ensure resource allocation in conjunction with the resource manager across projects and accounts.
  • Contribute actively to the Program Management discipline within the studio through mentorship, knowledge sharing, and community building activities

What skills & experience are we looking for?

  • Advanced Program Management expertise, as a discipline and a practice
  • Understanding of design process and significant experience running complex design projects
  • Ability to navigate ambiguity and complex environments comfortably
  • A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently
  • Strong leadership and excellent communication skills, with the ability to work effectively with and manage a wide variety of professional staff
  • A high level of attention to detail with excellent organizational skills
  • A natural skill to engage with people at a deep level whether observing or interviewing customers or working with fellow team members and clients
  • Experience in growing and mentoring a very dynamic team
  • Experience in presenting to and interacting with senior management of client organizations
  • Ability to cost estimate large range of project types, and to track and meet budgets
  • Demonstrable skills and experience in mediation, negotiation, presentation, and conflict resolution
  • A strategic perspective on the variety of work that we do 
  • A passion for representing the human perspective in design and skills in bringing this passion to life for the team
  • A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team
  • Professional, flexible, and able to succeed in a rapidly changing environment 
  • Strong organizational and time management skills
  • Able to communicate in a clear, consistent, and transparent manner
  • Passionate and enthusiastic about excellence and attention to detail


What's in it for you?


All of our Digital professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.


On top of this, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!


What are the next steps?


If this sounds like the ideal role, career and company for you, click below to apply.


About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.


Closing Date for Applications: 22nd February 2018.

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.



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