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Design Research Lead- Fjord

Job Location: London

Regional Description: United Kingdom

Job Number: 00444597


- Job description

Design Research Lead- Fjord 
Fjord – Design & Innovation from Accenture Interactive
Location: London
Salary up to £78,600 depending on skills and experience plus excellent benefits package
Reference: 00444597
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
The digital revolution is changing everything. It’s everywhere – transforming how we work and play. Are you reacting to the disruption each day or are you leading the way as a digital disrupter? Accenture Digital is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. At the forefront of digital, you’ll create it, own it and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises. Join us and become an integral part of our experienced digital team with the credibility, expertise and insight clients depend on.
Fjord is a design and innovation consultancy. We create useful, effective, and desirable digital services that people love. We help the world’s leading businesses make complex systems simple and elegant with the power of design. Founded in 2001, Fjord employs a diverse group of over 900 design experts in twenty five global creative hubs.
The Design Research practice at Fjord ensures that everything we deliver is grounded in a deep and contextual understanding of what matters to the people we are designing for.
We are growing the Design Research team in our London studio and looking for a passionate and experienced Design Research Lead to help shape the future of the practice at Fjord and be a champion and evangelist for human insight across the studio.
The successful candidate will have the opportunity to work within multidisciplinary teams to design and deliver research projects, and to mentor, train and empower colleagues to do the same, helping raise standards across the studio.
 What responsibilities will you have?
  • Own client relationships from a design research standpoint and build the value and impact of design research.
  • Advance design research as a discipline and a practice through a highly collaborative and inclusive style.  Provide clients and teams with an expert view of design research.
  • Find opportunities for account growth via design research and work with colleagues on new opportunities.
  • Line manage more junior members of the design research team and take responsibility for training and craft development across the studio.
  • Have expertise and mentor others in a range of design research approaches such as ethnographic research, discussion group moderation and mobile journaling, etc.
  • Help to evolve the design research practice, pulling in state of the art methods from external and internal expertise.
  • Liaise with Design Research leadership throughout Fjord to establish best practices, evolve processes and cultivate community.
  • Create materials and thought leadership that define design research as a discipline and a practice within the studio.
  • Represent Fjord within the wider research community, for instance by publishing articles on behalf of Fjord and presenting at conferences as a Fjord discipline leader.
What skills & experience are we looking for?
  • Designing and managing research projects from identifying users needs all the way through to ensuring human insight shapes the design and delivery of products and services.  Ideally whilst working with agile methods.
  • Managerial experience running teams, mentoring, line-management and establishing senior client relationships.
  • Strong strategic and analytical skills with a history of tackling and solving complex design research challenges
  • Ability to work collaboratively and communicate effectively with colleagues, clients and partners
  • Experience conceptualizing and managing design research initiatives from start to finish with a proven history of delivering results on time and within budget
  • Experience leading and growing teams of researchers.
  • Comfort with ambiguity yet unstoppable drive to create order out of chaos
  • Understanding of service design and digital product design
  • Passion for evolving design research methods; flexible in approaches to see opportunities for design research where others might see constraints
What’s in it for you?
All of our Digital professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
On top of this, we have an extensive benefits package which includes 30 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
What are the next steps?
If this sounds like the ideal role, career and company for you, click below to apply.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
Closing Date for Applications: 23rd February 2018
Accenture reserves the right to close the role prior to this date should a suitable applicant be found

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