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Customer Consultant Salesforce

Job Location: Location Negotiable

Job Number: 00430275

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- Job description

Are you ready to be at the forefront of the Digital and Cloud IT revolution? Are you passionate about helping the world’s most significant Energy, Utilities, Chemicals and Natural Resources companies succeed in this period of unprecedented industry change? Are you excited by the momentous impact being made by Salesforce, the world’s fastest growing enterprise software company and consistently ranked one of the world’s most innovative companies? If you can answer “yes” to these questions, then there has never been a better time to take your career to the next level and join Accenture’s Technology Consulting Salesforce practice. Our fast growing practice is recruiting ambitious and successful candidates to join us and work alongside fellow industry experts to help our clients transform their businesses using Salesforce platform technologies.   

 

Accenture is Salesforce’s number 1 global partner. We have more than 3000 Salesforce certified resources, making our powerful capability more than twice the size of any of our competitors. Our recent acquisitions of companies such as Cloud Sherpas, Tquila, ClientHouse and CRMWaypoint demonstrate how the expansion of our Salesforce capability is central to our growth strategy. We are now seeking experienced Technology Advisory Practitioners to join our Resources Client Service Group, which is responsible for managing client relationships and providing industry insight and experience across the Energy, Utilities, Chemicals and Natural Resources industries. Our Practitioners in Resources are already shaping the future of 96 of the 137 Resources companies listed in the Fortune Global 500.

 

Salesforce is transforming industries around the world, helping companies connect with customers in new and powerful ways. By combining our Salesforce and Resources Industry expertise, we can lead the wave of Resources industry change and innovation enabled by Salesforce technology. Our Technology Advisors bring the ‘new IT’ to CTO/ CIOs globally, defining cutting-edge solutions to solve their most complex issues. Our Technology Advisors define the value case from next generation IT; making use of the Salesforce and ISV offerings to transform the way our clients do business. This role will build deep client relationships at senior levels and work with specialist colleagues within Accenture Cloud First Applications, Accenture Digital and the Resources practice to architect technology solutions. Accenture Consulting practitioners fuse together the power of Accenture’s 5 businesses; Strategy, Consulting, Technology, Digital and Operations to bring an unmatched breadth and depth of offerings for our clients.

 

The role

There will never be a typical day at Accenture, but that’s why people love it here. The opportunities to make a difference to our clients are limitless and there has never been a better time to join us.

 

As a Senior Technology Advisor you’ll often be required to;

  • Work with the C-suite at our clients orchestrating strategies to best leverage cutting edge new IT for greatest strategic impact/ competitive advantage.
  • Help CMOs/CIOs define the value case for Salesforce.
  • Help our clients understand how to best leverage Salesforce and related technologies through the creation of blueprints, roadmaps and governance structures.
  • Focus on problem solving and high paced value creation for our clients; using the Salesforce platform to deliver business value and support future growth through ‘new’ digital, cloud, and next generation technologies.
  • Undertaking sales origination, including working with other Accenture teams in identifying opportunities to grow a successful practice.
  • Providing Program and Project Services focusing on ‘new IT’ methods and tools (e.g. Agile/ Scrum, DevOps, Design Thinking) in combination with Accenture’s proprietary Salesforce implementation methodology.
  • Be at the forefront of the Digital Revolution; shaping and contributing to Accenture strategy and thought leadership for Resources clients around large-scale IT transformation and next generation technologies.

 

Required Capabilities

  • Proven ability to shape and lead IT transformation through provision of strategy, consulting, digital and technology and operations services in collaboration with our partners within and outside of Accenture.
  • Understanding of the Resources industry (Energy, Utilities, Chemicals and Natural Resources).
  • Strong interest and willingness to build your skills (leveraging our industry leading training capability) in Salesforce and Salesforce ISVs such as Cloudsense, CallidusCloud, Apptus, Pros, Zuora, Chameleon, Thunderhead, Ciphercloud, RemedyForce and ServiceMax.
  • Understanding of the SaaS and PaaS value propositions and a desire to grow into a thought leader in this area.
  • A passion and commitment to Salesforce platform and ISVs and a drive to build vendor relationships and influence the way these are taken to market, including via the development of industry specific solutions.
  • A demonstrated ability to identify opportunities for value creation based on core understanding of CRM.
  • An ability to challenge a client's thinking by diplomatically providing an objective and independent point of view.
  • Ability to effectively communicate the implications of complex technical concepts to senior, non-technical audiences.
  • Experience at leading complex programs and projects
  • Clear understanding of key methodologies, approaches and market trends in the industry.

 

Leadership qualities (for senior positions)/ desired Leadership qualities to aspire to (for junior positions)

  • Confidence in presenting challenging points of view to Director- and Executive-level clients (i.e. CTO/CIO).
  • Ability to build and maintain relationships with senior IT and business executives.
  • Ability to grow a strong team of Managers, Consultants and Business Analysts.
  • Experience structuring activities that play to a team's strengths and provide opportunities for others to grow.
  • Experience managing large teams through complex situations, adapting quickly and helping others navigate change.

 

 

In return Accenture offers a competitive salary and a strong benefits package including an award winning pension scheme, share save scheme, subsidised gym membership, private health care, life assurance, cycle to work schemes, career counselling and 30 days annual leave.

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

Accenture Equal Opportunities Statement

Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

  

 



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