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August 28, 2017
HEALTH TECHNOLOGY BY HUMANS, FOR HUMANS
By: Aimie Chapple

It’s time. For too long, technology has been unbending – and humans have had the choice of adapting to the way technology works – or often working around it. The digital age brings a new paradigm – where technology is being adapted to us.

Already I am seeing these trends evident in UK healthcare systems and public service.  And whether it is groups of older citizens coming together and testing new voice technologies or avatars and bots starting to assist us in our queries and care tasks – both curiosity and need are shaping the future of the healthcare that many of us will experience over the years to come. Here are five trends from our Digital Health Technology Vision 2017, where technology places humans at the centre of the care process:

  • AI is the new UI - Artificial intelligence (AI) is no longer simply a back-end tool, but is becoming the interface used by consumers and clinicians. Whether it is Robots joining clinicians and health administrators in the workforce, or smart machines performing triage to augment clinical decision making – this interface will allow us to be “superhuman” in supporting health and care tasks. 
  • Ecosystem Power Plays - Core healthcare business functionalities are increasingly being integrated with third parties and their platforms, but only enabling service providers and consumers to exchange information isn’t enough. A profoundly integrated ecosystem of digital partners is crucial to the success of a healthcare enterprise that will transform healthcare services, and the market itself.
  • Workforce Market Place - Leaders in the digital healthcare space are fundamentally reinventing their workforces. Legacy models and hierarchies are starting to dissolve and being replaced with open talent marketplaces. Workforce marketplaces are also emerging in select areas of care delivery where open talent platforms connect providers and consumers, while confirming regulatory compliance and quality.
  • Design for Humans - Technology specifically designed for individual human behaviour is the state of the art. As technology shrinks, the potential for effective human and machine cooperation increases. This improves the quality of the experience, but also the effectiveness of the technology, and is transforming traditional personalised relationships into something more valuable: partnerships that span beyond a physical lifestyle or care setting.
  • The Uncharted - Healthcare enterprises are not just creating new products and services; they’re shaping new digital industries. From technology standards, to ethical norms, to government mandates, in an ecosystem-driven digital economy, one thing is clear: a wide scope of rules and norms still needs to be defined, and they will as consumers are ready and willing to help shape these new services.  Healthcare enterprises must take on a leadership role to help shape the new rules of the game.

Effective user interface designs allow healthcare technology that is designed by humans, for humans, to transform how health and care is delivered - supporting individuals, families, organisations and society. These trends are defining the future of UK healthcare.

If you’d like to discuss our five health tech trends in more detail, come and have a chat at the Accenture stand (#199)) at this year’s NHS Expo in Manchester.

My team and I will be available to address questions and share insights. Hope to see you there.

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