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BLOGS


Public sector migration to the cloud: planning will be key

The Cabinet Office now wants Government departments to buy services from the public cloud, rather than from the Public Services Network (PSN). The security misperceptions that once plagued the public cloud have been addressed, and the message is getting out that it’s often more secure than private cloud alternatives.

23.02.17 Simon Mitchell

Learning to love disruption

Traditional business models are changing fast. Criticaleye’s CEO Retreat, held in association with Accenture and supported by Warren Partners, examined how senior executive teams can fashion the right response.

24.02.17 Marc Barber

Future workforce: The network organisation

Traditional organisational hierarchies of the past are being overturned by digital technology. In a world where the top-down chain-of-command is no longer applicable, how can leaders best manage their talent?

21.02.17 Arabel Bailey

Digitising the World

As the workplace becomes the frontline for attracting and retaining top talent, we can expect to see more and more IoT capabilities being integrated into the built environment – our workers demand it! As such, the future of our spaces belongs to innovators who dare to make full use of modern digital technologies to connect and enhance their world.

14.02.17 Jay Hedley

A new type of leadership for our digital age

Digital disruption is, perhaps, one of the most used phrases of 2016. And so it should be. Business leaders now realise they have no option but to embrace digital business models if they want to remain competitive. Our economic future has seldom been more uncertain, and digital transformation provides businesses with a means of optimising their operations to help them navigate the choppy waters ahead.

07.02.17 Arabel Bailey

In the land of the new, security is king

User-design, agile, mobile, analytics, cloud, blockchain, virtual reality, IoT – they are driving deep change, and everybody is working to figure out where they can take us. Security is what connects them all – a wise man once observed that with the invention of the ship came the shipwreck! The security imperative is stronger and more challenging today than ever before.

03.02.17 Ger Daly

Being digital: The ‘no-regrets’ route

Despite obvious gains, many Senior Executives are legitimately wary of moving towards digital. Assuaging those doubts, and pursuing ‘no-regrets’ capabilities, is key for organisations hoping to lead in their industries.

24.06.16 Narry Singh

Digital Industry 4.0

The fourth industrial revolution is upon us. Supported by the industrial Internet of Things (IIoT), businesses have an opportunity to improve their entire value chain. In this article – the first in a four-part series – we draw out the essence of Digital Industry 4.0, and highlight its potential.

24.06.16 Aidan Quilligan

Creating a digital workforce

Accenture MD Emma Cooper explains how businesses need to adapt to changing technology and embrace a truly digital workforce.

27.06.16 Emma Cooper

Jobcentres for a digital world

Jobcentres have come a long way from the days when they were paper cards on boards. Much of what they do has been automated, however the core function of Jobcentres has changed little. In an age of online job portals, private employment agencies and increasing self-employment, what is the function of the jobcentre?

09.09.16 Mark Jennings

Want to attract better students?

The answer? Deliver a better student experience. Digital disruption is coming to the education sector. Find out how your institution can stay ahead of the curve.

09.09.16 Mike Byrne

How is digital reshaping education?

Today’s global Education market is experiencing unprecedented levels of disruptors affecting the way in which universities compete and operate – and the majority of challenges to the traditional university are all related to the rise of digital. Find out how your organisation can use digital to improve educational experience.

27.09.16 Lydia Tallant

The new IT: An engine for enterprise innovation

One of the biggest changes brought about by digital technology is in how IT services are delivered to enterprises. The traditional IT services model cast IT as the guardian of enterprise systems; managing services and providing business support. This model is now being turned on its head. A new model for IT services delivery to drive business growth has come into play.

11.10.16 Bhaskar Ghosh

How to ensure you are using the best digital tools and techniques for success- The Technology Agenda- Part 1

Dan Farrell (Managing Director, Digital Delivery, UKI, Accenture Interactive) discusses how to cultivate agile teams and achieve success whilst considering common mistakes people make that hinder productivity.

14.10.16 Joy Bhattacharya

Emerging Technologies in Public Services

The Government is looking at a wide range of technologies to help them improve the delivery of public services. Increasingly this includes the experimentation, adoption and exploitation of intelligent technologies such as the Internet of Things, machine learning, video analytics and biometrics. But with this comes fear of job losses.

18.11.16 Chris Gray

Futureproofing the Workforce

This week, leaders from across the globe gather in Davos for the World Economic Forum’s (WEF) annual get together. This year, one of the main themes under discussion is ‘Responsive and Responsible Leadership’, and Accenture will be using the event to launch our research into this critically important topic.

17.01.17 Payal Vasudeva

The rise of the ‘it’ company

One of the biggest tasks facing business leaders today is the need to build a workforce capable of adapting to emerging technologies. In this post we take a step back and look at how businesses can make their companies as attractive as possible to modern workers.

20.01.17 Payal Vasudeva

6 years of digital innovation with 6 nations

Six years as the Official Technology Partner for the RBS 6 Nations Rugby has taken Accenture Digital on an incredible journey of discovery. The partnership has allowed us to develop and showcase new and emerging digital technologies that have not only changed the way sports fans engage with Rugby’s Greatest Championship, but has also highlighted their uses for a much wider business audience.

06.02.17 Arabel Bailey

Connected Cars

Connected technologies in vehicles have progressed far beyond the point of being considered novelty or luxury. Automotive customers have already embraced GPS navigation devices that help improve their driving experience, as well as taking advantage of smartphone apps and services that offer relevant and timely information about traffic and weather on the road.

24.06.16 Luca Mentuccia

Creepy vs. cool: Getting personalisation right

Accenture recently surveyed 1000 American customers to highlight what they found ‘creepy’ and ‘cool’ in a personalised shopping experience.

27.06.16 David Richards

The future is in applications

Continuous technological innovation is disrupting every industry; opening up new revenue streams and opportunities for market expansion.

27.06.16 Shalini Chaudhari

Machine Testing Times for Machine Learning

Increasingly, businesses are integrating machines and software intelligence to make their organisations more efficient, capture larger market share and be the digital disrupters in their industry. In the age of intelligent automation, success will come to businesses with the right skills, the right development culture and the right focus on testing and quality.

24.10.16 Shalini Chaudhari

Open API's in banking services

When it comes to banking, the Open Business model enabled by APIs promises much. APIs make it possible for the products and services of one company to connect with those of another for increased value. By opening its data, functionality and services to third-party developers, a business can expand its innovation capability to comprise an entire ecosystem of partners.

26.01.17 George Marcotte

A day in a connected world

When people talk about the Internet of Things conversation often moves quickly to some of its more novel examples. We’ve all heard how your kettle can ‘talk’ to your fridge, which then informs your local supermarket that you’re running low on milk. But we’ve also managed to live our lives without needing such a service so far; is it really necessary?

13.01.17 Michael Hobbs

Blockchain- changing the way we do business

Every so often a new technology comes along that has the potential to completely transform the way we interact and do business with each other and organisations. Blockchain is one of these revolutionary innovations.

06.01.17 Paul Thomas

Managing Millenials

As the proportion of digital natives in the workforce grows, leaders are having to rethink traditional organisational design and management styles in order to meet employee expectations.

10.01.17 Dawn Murden

Retail Innovation in the Fast Lane

In 2016, the watchwords for retailers have been service, convenience and speed; and retailers who have failed to make the most of the opportunities offered by digital are at risk of being left behind. That’s why the retail sector is today characterised by continual transformation – transformation enabled by open Application Programming Interfaces (APIs).

20.12.16 Russell Marsh

Open Business: it's time to share the task of innovation

On the surface, the reason digital-first companies such as Netflix, Amazon Web Services and Expedia are disruptive is clear: they deliver highly-innovative customer experiences and business models. But if we want to truly understand their success, we need to dig a little deeper: what is it about such companies that enables them to deliver these services?

16.12.16 George Marcotte

The Future of Public Services

Digital technologies are integral to balancing fiscal responsibility with best-in-class public services. No longer just a tool for efficient service delivery, digital technologies can enable large-scale transformation in UK public services.

29.11.16 Emma Mcguigan

Can you code authenticity?

Smart shopping increasingly relies on machine intelligence, and there’s an interesting juxtaposition emerging between the humans that consume retail services and the machines that deliver them. But if humans can now be removed from the service equation, how can brands remain authentic and sustain consumer trust?

22.11.16 Samad Masood

Forget tech: Digital success is all about people.

Have you ever questioned why services such as AirBnB, Uber and Kickstarter are so successful? If so, you're not alone. Fjord Director Celia Romaniuk tells you why.

06.10.16 Celia Romaniuk

Living services: Your digital world, personalised

In my more recent conversations with execs across multiple industries, there are several issues which are blamed for keeping them awake at night, the three most commonly cited are: How do we retain our customers and earn their trust? How do we increase our employee engagement? How do we become more agile and rapidly innovate?

09.08.16 Joy Bhattacharya

Interactive agenda

We live in a world where businesses that focus on delivering a truly great experience are the winners. Today’s consumers understand and appreciate what great services look like; they experience it first hand from companies such as Amazon, Apple, Uber and Airbnb. Digital leaders such as these innovate new services based on the needs, intents and preferences of their customers; in the process building new business models that cross multiple industries and dethrone incumbents.

08.08.16 Joy Bhattacharya

The Customer Agenda: How do I re-align my business around the customer: Part 1

Re-alignment takes a shift around three key principles; Design Thinking, Design Doing and Design Culture. Focus on one of these without the others in place and a transformation will often fall flat, obsess about all three and you have every chance of success. Celia Romaniuk, Group Design Director at Fjord [Design & Innovation from Accenture Interactive] discusses how we make design more integral to the way our business thinks.

11.08.16 Joy Bhattacharya

How digital is reshaping customer engagement

Digital is redefining sales organisations as they strive to fuel the growth by delivering an engaging experience, whenever and wherever.

24.06.16 Joy Bhattacharya

The future of e-commerce

Retailers should turn to technology to smooth the bumpy road ahead

27.06.16 Joy Bhattacharya

Millennials are your new digital customers

The ‘millennial’ generation have not only grown up, they now constitute the largest generation in the workforce.

27.06.16 Nick Taylor

The marketing agenda—Part 1: Broadcast to narrowcast

It has never been more difficult for CMO’s to grow their brand effectively. Mary Firth (Head of Content and Marketing Services at Accenture Interactive) discusses the importance of micro segmentation and how narrowing down your target audience can aid brand growth.

21.09.16 Joy Bhattacharya

The Marketing Agenda- Part 2- Transforming marketing capabilities for the digital consumer

Christine Connor (MD, Accenture Interactive) discusses the key themes arising in marketing transformation and how to use data to engage with customers all of the time.

30.09.16 Joy Bhattacharya

9 keys to creating a content stream in an ‘always-on’ world

What’s the biggest challenge facing your marketing organisation? For many clients the answer is simple: volume. Our new age of always-on marketing has seen the scale of content brands need to produce reach unprecedented demand. Here are some considerations for putting together an agenda for a winning content capability.

28.10.16 Mary Firth

Here’s how we can get more women into digital careers

When it comes to getting a greater number of women into digital careers, there’s a huge mountain to climb. Men have a higher rate of ‘digital fluency’, yet nations with higher rates of digital fluency among women also have higher rates of workplace gender equality. Digital fluency therefore has a significant impact on women’s potential to achieve workplace parity with men.

07.02.17 Mohini Rao

Solving the skills gap at scale

The skills gap is one of the most pressing problems facing UK businesses, with unemployment expected to cost the country around £28bn over the next decade. At Accenture we believe that this gap will only be bridged if we think big, and affect large-scale change in a joined-up way. With the advent of digital technology, we are now able to do just that.

12.01.17 Mohini Rao

Bridging the digital skills gap

As the UK weathers the storm of Brexit, optimising every part of our economy will be more important than ever, and this means ensuring small businesses can seize the opportunities afforded by digital.

06.12.16 Mohini Rao

Welcome to the Screen Age

Smart devices and the digital services they support are now central to our lives. Whether we are watching films, managing our fitness regimes, booking doctors’ appointments, or even just catching up with friends, there is a good chance we are doing so over a smartphone, tablet, smartwatch or other digital screen. You are most likely reading this blog on one.

7.05.16 Ewan Mackay

The Way You Make Me Feel

I counted them all up the other day: I own no fewer than six smart devices. Like most people my age—I’m 26—I own a smartphone and a tablet, but I also own a smartwatch, a laptop, a PC and a smart TV. I guess that makes me more of a screenager than most. Let’s put it this way: if I had to part with my digital tech for more than an hour I’d probably start having panic attacks.

7.05.16 Nabil Alizai

The Digital Skills Gap

It’s official - the UK is experiencing a digital skills crisis. The UK needs another 745,000 workers with digital skills by 2017 and with the skills gap costing the economy around £63bn a year in lost income - urgent action is needed.

7.05.16 Mohini Rao

Does Mobile-First Approach Miss The Point?

The desktop is dead, and if you want to engage with Generation Y, let alone Generation Z, you will need to be mobile first. That's what a quick glance at statistics on the growth of mobile in the U.K. will tell you, usually painting it as a channel that owes its success to attention stolen from the desktop.

16.02.17 Peter Rogers

Keeping your mobile consumers engaged

Mobile is increasingly the first opportunity a business has to surprise and delight a customer, but first impressions are not enough. A business must continue to meet the evolving expectations of its customers. How can you keep them coming back for more?

05.06.17 Michael Hobbs

How To Keep Your Apps Healthy

How can they keep their app store up and running continuously?The answer is through improved app management that delivers. Find out more.

29.11.16 Michael Hobbs

Increase the success of your mobile app

So you’re releasing a mobile app into the marketplace. How will you know if it’s a success? How will you understand how it’s performing and how to improve it over time? Find out here.

15.11.16 Michael Hobbs

IoT is Transforming Payments

The past ten years has seen a greater level of innovation in the way we pay for goods than the previous 1000. But this is only the start. Thanks to unprecedented connectivity between people, places and things – otherwise known as the Internet of Things (IoT) – the rate of change is only going to increase.

11.11.16 Paul Thomas

Make your mobile app stand out

Welcome to our blog series on ‘AppOps’—the processes and tools by which companies can best operate and manage their mobile applications. This first article talks you through how to make your mobile app stand out.

28.10.16 Michael Hobbs

The Connected Worker

The rise of the Connected Worker…and their Connected Workplaces

27.06.16 Ben Salama

Digital Solutions to help build trust

To build relationship the police must engage the public through digital tools and channels with which people are most familiar.

24.06.16 Allan Fairley

Technology in the Courtroom

Digital Justice is part of the ‘Future of Public Services’ series from the UK Government think-tank ‘Reform’ and Accenture.

27.06.16 Louise Seymour

Smart Cities

Catalysing the Digital Economy

27.06.16 Jen Hawes-Hewitt

Why the public sector is embracing public cloud services

The UK’s public sector is on course to embrace the public cloud. In a recent blog post on the subject, James Stewart, Director of Technical Architecture and Head of Technology at the Government Digital Service, indicated that the Government is ‘on a journey away from the Public Services Network’ (PSN), and encourages departments to use public cloud alternatives. Here, I’m going look at why the Government is recommending this move and how it’ll benefit public sector departments and the public.

17.02.17 Simon Mitchell

Turning digital dreams into a reality

In my more recent conversations with execs across multiple industries, there are several issues which are blamed for keeping them awake at night, the three most commonly cited are: How do we retain our customers and earn their trust? How do we increase our employee engagement? How do we become more agile and rapidly innovate?

7.05.16 Nick Taylor

Digital Transformation 2.0

‘Chapter One’ in the digital revolution is drawing to a close. Digital is no longer an add-on: it should be a core part of any business.

27.06.16 Narry Singh

Featured Authors

Spotlight

Mind the gap.

With digital giants spreading their reach into different sectors and industries, the current corporate landscape makes it difficult for small businesses to compete. By ignoring technological advances, they may find themselves swallowed up, or left behind. This blog, written by Programme and Operations Manager, Mohini Rao, outlines how the root of this issue comes from a digital skills gap, and how Accenture have been addressing the problem through our ‘Skills to Succeed’ initiative.

Learn more

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