Want to know what it’s really like to work as an Analyst at Accenture? Or what our interns do every day, to help us deliver high performance to our clients? Read our blog and hear straight from our graduates and interns.
As many of you will know from my last post, my role for the last 4 months has primarily involved testing. While this has in some respects been great, it can get very repetitive. However, I’ve recently had a chance to spend 2 or 3 days a week doing something completely different, with a separate team on my project and that is business change.
So what is business change? Business Change or Change Management involves a structured approach that ensures the changes that have been made are smoothly implemented, and that the lasting benefits of these changes can be achieved. As the changes we have introduced in the project I’m working on primarily affect customer service agents (CSAs), this involved creating and presenting training material to these stakeholders. In very simple terms this involved the following steps:
Identifying the changes that have been made, and deciding what effect (if any) these had on the CSAs.
Working with the technical team to understand these changes in detail, and considering how best to convey these change in a non-technical way.
Creating training materials with the end user (the CSAs) in mind that were clear, concise and correctly guided them through the new processes that were in place. For instance, if a new screen had been implemented to take payments from customers, the material should explain how to navigate this screen quickly and effectively, with the end aim to keep call times to a minimum.
Train-the-trainer – this involved leading training sessions with a few key members from the client side, who would then pass on this knowledge to their teams.
Although I have only had a flavour of business change, it’s something I’m strongly considering pursuing further. Until spending some time working in this area, I hadn’t realised just how crucial it is to any large system implementation project. Without business change, there is the chance that the benefits of a change that has been made will not be realised to the extent it could be.
{"GetBlogPosts-return":{"author-list": [{"Name":"Gabbie King","Short_Description":"I have recently joined Accenture after completing an Economics degree at Newcastle University. I am aligned to the Technology Growth Platform and I am currently working on a large project for a resources client.","Long_Description":"I have recently joined Accenture after completing an Economics degree at Newcastle University. I am aligned to the Technology Growth Platform and I am currently working on a large project for a resources client. I am on the life@ events team for our account, which involves organising various exciting social events for over 120 team members to enjoy.","Url_Bio":"","Url_Image":"//www.accenture.com/t00010101T000000Z__w__/gb-en/_acnmedia/Accenture/Conversion-Assets/Blogs/Images/5/Accenture-Gabbie-King.png","Social_Linked_In":"","Social_Twitter":"https://twitter.com/intent/user?screen_name=","Social_Email":"mailto:","AuthorId":"{725DA5F9-B9D2-4DF3-96F6-52177BCECB20}"}], "tag-list": [],"recentpost-list": [{"PostTitle":"What is Business Change? ","PostUrl":"/gb-en/blogs/blog-what-is-business-change"},{"PostTitle":"Testing: the good and the bad ","PostUrl":"/gb-en/blogs/blog-testing-the-good-and-the-bad"},{"PostTitle":"#3 What is the work/life balance really like? ","PostUrl":"/gb-en/blogs/blog-3-what-is-the-worklife-balance-really-like"}], "year-published-list": [{"year":"2017"},{"year":"2016"},{"year":"2015"},{"year":"2014"}], "blog-archive-link": ""}}
We were unable to find a match for \"$searchstring.\" Try searching again by using different or more general keywords and check for spelling errors.
RECOMMENDED CONTENT
FILTER RESULTS
FILTER RESULTS
Connect with our Talent Community
Personalize your Accenture Career search and receive tailored news, insights and job alerts. Join our Talent Connection to learn more about the challenging and rewarding career opportunities offered by Accenture.
If you have applied for a position in a location other than India, Philippines, Bangladesh and Sri Lanka and would like to access your existing job application, please click
here.
Sign in with e-mail and password
Validation summary
Invalid username / password
Comment submitted
Submitted comment may not display automatically.
Comment submitted
Submitted comment may not display automatically.
There is already a separate, active account tied to your profile. Please continue registration for this program without your profile
There is already a separate, active account tied to your profile. Please continue registration for this program without your profile
Comment submitted
Submitted comment may not display automatically.