Implementing AI for Public Service

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Workforce Reimagined

AI will drive creativity

With the ability to automate more common tasks, AI can free the future workforce to focus on more complex and creative challenges.

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72%

of citizens believe machines will make work more interesting.

Prepare for change

Self-driving vehicles will revolutionize the way we commute. But they also have the disruptive potential to impact jobs like taxi fleet workers. Are you ready?

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How should cities plan for workforce changes?

AI will create new occupations and jobs. Training and reskilling the current workforce and preparing the future workforce are non-negotiable.

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“The Civil Registration Office currently faces a number of challenges. For example, we have had high turnover of skilled workers which has meant the level of experience in the team is declining. We do not believe our current technology applications can help us address this, so we could consider an AI solution.”

- Ryusei Tabata, CIO, City of Osaka

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Human & machine: AI in public service

What's the difference between AI hype and AI reality in public service?

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The ethics of AI

We must develop frameworks and practices to test and govern AI implementations. Explore the challenges of ethics in AI.

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Public services powered by AI

AI is already transforming many areas within the private sector, but its enormous disruptive potential won’t stop there. The societal and economic innovations created by these technologies will soon have a very real presence in every industry – including the public sector.

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