Managing Director – Strategy and Consulting, Public Service, Europe
Gaurav leads the C-suite advisory practice for public service across Europe, and as part of the role is coordinating the pandemic response, recovery and growth plans within a number of member states. This spans stimulus efficacy and management, modernisation of public services, digital and green transition, workforce transformation and journey to cloud. He serves as a trusted advisor to senior policy makers and government executives in Europe and beyond.
With over 15 years of experience within the government industry and social services arena, his expertise lies in policy-advisory, digital transformation, strategy and operating model design, leadership and future-workforce development, CX and service design, data-analytics and process excellence.
Over the years, he has worked with clients in more than 10 countries. Highlights include: advising the Region of Madrid on the development of a future operating model for employment services, partnering with KEHA in Finland on the design of an ecosystem-led delivery model and platform, supporting the Sardinian Labour Agency on workforce transformation, advising the German Federal Employment Service on human-centric service design, developing an analytical model for Singapore to evaluate the impact of AI/automation on the workforce, leading a global change program for Oxfam, advising on the CX and channel strategy for DWP, UK and shaping the UK's digital public services roadmap.
Gaurav holds a dual-Masters in Public Administration from Columbia University (USA) and the London School of Economics (UK), and an MBA - International Business from the Nottingham Business School (UK). He serves on the jury for the European Social Services Awards, and has led Accenture’s work with leading think-tanks like the European Centre for Government Transformation. He has authored numerous publications and has been a plenary speaker at leading international conferences, including the ISSA World and Regional Forums, European Social Network events, LSE, College of Europe and Harvard University.