About Gaurav

Gaurav is the global consulting and digital innovation lead for the employment and social services industry. In this role, he works with agencies to reimagine their business and operating model to be better prepared for a digital world. Incorporating design-thinking and agile delivery approaches, he helps clients embrace new technologies like cloud, big data analytics, artificial intelligence, develop a future-ready workforce and provides strategic leadership to complex transformation projects.

With over 15 years of experience within the social services arena, his expertise lies in policy-reform, public service transformation, strategy and operating model design, future-workforce, customer and service innovation, data-analytics and process excellence.

Over the years, he has worked with clients in more than 10 countries and led several transformation projects. Highlights include: advising the Region of Madrid on the development of a future operating model for employment services, partnering with KEHA in Finland on the design of an ecosystem-led delivery model and a new labour market platform, supporting the Sardinian Labour Agency on a workforce transformation programme, advising the German Federal Employment Service on human-centric service design and inclusion of at-risk groups in society, leading a global change program for Oxfam, and shaping the UK's digital government strategy and roadmap.

Gaurav holds a dual-Masters in Public Administration from Columbia University (NY, USA) and the London School of Economics (LSE, UK), and an MBA - International Business from the Nottingham Business School. He serves on the jury for the European Social Services Awards, and has led Accenture’s work with leading think-tanks like the European Centre for Government Transformation. He has authored numerous publications and has been a plenary speaker at leading international conferences, including the ISSA World and Regional Forums, European Social Network events, and Harvard University.

Authored blogs

Democratisation of technology can accelerate quality and productivity of services and improve outcomes.

Agencies need to rethink their role and empower the ecosystem to widen their services.

Social services agencies need to make an evolution, moving from the era of support to the era of enablement.

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