Transforming the end-to-end traveler experience
Customer expectations have changed, demanding digital solutions that simplify a complex travel journey.
As travel companies pursue growth in this post-pandemic era, they are grappling with an evolving landscape where uncertainty is the rule, not the exception.
Customer expectations are changing due to forces outside the travel industry. Many processes still rely on manual interactions, lagging behind the rise of always on-demand e-commerce businesses. Reduced travel demand in the wake of the pandemic has placed pressure to reduce overall costs to outweigh missing revenues. Operational deficits caused by staff shortages have negatively impacted processes, cost, and customer experiences.
Innovation can help travel companies adapt to this ever-changing landscape and tap into bold new opportunities. We help travel companies build the right approach across channels to create safe, secure, and seamless experiences that rebuild confidence among travelers and employees.
The travel industry needs a holistic approach to transformation that includes technology, people and processes. Accenture can help companies capture demand and stay competitive, identifying opportunities and gaps to become an industry frontrunner.
Meet new sustainable demands and exceed B2B/business travel expectations with efficient, data-driven marketing processes built for growth.
Focus on direct channel experiences that foster proactive sales along the full customer journey, including non-core customers.
Streamline digital operations with 24/7 self-service access that empower employees to refocus on valuable customer experiences.
You can’t control the forces shaping the travel industry, but you can control your own future. Our experts work with the world’s leading airline, hospitality and travel service companies to build creative and pragmatic solutions for their business.
Generate cost savings with an optimized digital strategy process intended to identify new B2B/MICE/M&E leads and increase revenues.
Diversify your business, enhance customer loyalty and boost conversion rates by optimizing your pricing and booking experience.
Streamline operations for customers by creating an omni-channel experience with built-in digital servicing and self-service processes.
Our Net New Revenue Platform (NNRP) allows travel organizations to reimagine customer interaction and dramatically increase revenue from newly created marketplaces.
NNRP works with Non-Fungible Token (NFT) technology. It combines the digital and physical worlds by letting people turn NFTs into real life experiences:
NFTs have enormous potential as they bring travelers’ choices to life, with immersive and innovative experiences. They are the new key to unlocking value for brands and upgrading customer engagement from legacy techniques.
NNRP organizes multiple traveler purchasing decisions into one place, giving travel companies improved insight into travelers’ budgets.
In trials, NNRP has shown itself to be fun, engaging and different, giving users positive and memorable experiences.
NFT marketplaces always personalize to the user’s preferences, making them more compelling and collectable.
NFTs create value for travelers and travel companies alike, offering huge potential for the industry right now and in the metaverse of the future.
The rules for travel have changed. See how our clients are creating innovative experiences that meet new expectations and rebuild trust with customers.
Changi Airport’s digital factory helps them quickly experiment, develop, and launch new digital products and services—from conceptualization to delivery.
To win customer loyalty, travel providers need to combine three key aspects; soul, mind and body.