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Creating smarter, safer refineries

How digital technology is rapidly driving powerful results for refineries


Digital technologies are being used to build, operate and maintain refinery assets with greater safety and efficiency. It is estimated, for example, that 80 percent of plant losses[1] are preventable.

By aligning to cultural shifts within the organization, implementing updated technology and digital-based maintenance systems can help to address some of the root causes of those losses, such as human factors, maintenance and engineering.

Our expectation is the next generation of digital or “intelligent” plants will significantly reduce preventable losses through integration of real-time information to boost performance.


[1] Based on analysis by HSB Solomon Associates LLC

Accelerated processes for decision making

Accelerated processes for decision making
This approach could help the industry optimize operations, availability, costs and safety, thereby resulting in improved efficiency, reduced nonproductive time and re-work.

Safer, smarter workforce

Safer, smarter workforce
Refinery employees could benefit directly with access to better information while on the plant floor, and tracking and tracing for safer work environments.


"We’re no longer talking about digital as a technology or IT solution … it’s giving people new skills and toolsets to optimize and execute their work in a better and safer way."


Global Refining and Chemicals Services Lead



“Running analytics can tell us what causes the failure, and how can we fix the failure.”


Data Science Senior Principal, Accenture

“The estimated cost of corrosion management every year across all the industries is over $2 trillion.”


Digital Corrosion Management Lead, Accenture


Tracey Countryman

Tracey Countryman
Managing Director, Global Refining and Chemicals Services

Tracey Countryman is the Global Industry X.0 Lead for chemicals, metals, mining and oil and gas at Accenture. Her deep industry experience extends to business processes, operational excellence, IT/OT strategy, digital strategies and organizational design to deliver value to our clients. A strong business development professional, Tracey graduated with a Management degree from the Georgia Institute of Technology.

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Simon Coombs

Simon Coombs
Managing Director, Industry X.0 - Digital Plant

Simon Coombs is the cross industry Digital Plant lead in Europe for Accenture’s Resources Industry X.0 practice – deploying combinations of highly intelligent and connected digital solutions to enable new sources of value for our clients. He has over 30 years of experience working with asset and energy intensive industries around the world. His experience brings together his skills as an electrical engineer, largescale IT and data solutions, real-time automation control OT solutions with business transformation programmes to help deliver new ways of working.

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Elfije Lemaitre

Elfije Lemaitre
Managing Director, North America Downstream Oil and Gas

Elfije leads Accenture’s North America Downstream Oil & Gas Practice. She helps clients successfully navigate large scale growth and transformation projects. Her transformation project experience spans mergers and acquisitions, cost-takeout, new product development and introduction, and digital transformations.

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Mike Poland

Mike Poland
Managing Director, Global Corrosion Management

Mike is the Global Corrosion Management leader in Accenture. As a certified maintenance and reliability professional, he has over 30 years of engineering, reliability and maintenance experience in industries serving the energy value chain. Mike specializes in reliability processes and systems engineering with an emphasis on defect detection and elimination through root cause analysis and risk-based inspections.

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