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Leading the
ENERGY Retail
Trans
formation
Energy retailers and providers are experiencing a groundswell of change and disruption. Digital is fueling new forms of innovation. It’s giving rise to new routes to consumers. The Internet of Things is powering a new ecosystem of interconnected energy-related platforms and devices. And innovative players are rapidly expanding and threatening energy provider's business.
We help energy providers and retailers transform to thrive in the rapidly evolving energy ecosystem. With deep industry expertise in digital customer engagement and operations, connected energy management services and customer platform solutions, we help our clients unlock business value from cost effectiveness, revenue assurance/extension and customer satisfaction.
Digital Customer Engagement
Our experts provide strategy and technology solutions that enable omni-channel customer experiences. We help energy providers transform customer operations, including marketing, selling and service by leveraging digital capabilities. Our solutions unlock cross-channel interaction analytics to drive sustainable adoption of digital customer channels. Our services include:
Redefining customer experience design, rethinking customer operations performance and implementing new digital customer architecture and strategy
Delivering insight-driven innovation at speed applying digital marketing solutions and leveraging customer analytics and design thinking
Blending the best of digital, including artificial intelligence, and human skills to resolve issues and enhance the customer experience
Increasing social-driven performance and proactive change management
Designing cloud-based liquid architecture delivered as-a-Service
Agile Customer Solutions
We implement and operationalize IT solutions including customer information systems (CIS), customer relationship management (CRM), analytics that streamline meter-to-cash processing, improve operational efficiency and enable next-generation capabilities. We are known for our deeply experienced project teams and strong alliances, including with Oracle, Salesforce and SAP.
Customer Solutions for Oracle is focused on the analysis, design, implementation and maintenance of Retail Oracle Utilities solutions for our clients.
The Salesforce-based Accenture Customer Experience Solution for Utilities (ACES) offers an integrated, modular customer experience platform that meets the majority of the utility industry’s functional needs with standard interfaces to the most common billing solutions.
Under the Accenture and SAP strategic partnership, we are working with SAP to accelerate development of S/4HANA for Utilities. We are also jointly building the next generation of SAP Utilities solutions, working together on solution development based on a multi-channel digital customer engagement platform for energy providers to sell new revenue generating products.
Connected Energy Services
Our connected energy services combine Accenture’s expertise in customer transformation with emerging distributed technologies and behavioral energy efficiency solutions to create next-generation customer experiences and value. Our services include:
Accelerating integrated demand-side management via innovative demand response and energy-efficiency programs
Integrating collaborative home services enabled by IoT connected home platforms
Optimizing distributed energy resources (DER) customer adoption and management
Defining energy engagement solutions with targeted customer energy-efficiency actions through analytics and omni-channel presence
What We Think
-
New Energy Consumer: New paths to operating agility
A relentless obsession with customers is no longer an option. It's a must. -
Energy consumer trends reflect desire for new and personalized experiences
Four consumer trends drive how and where utilities will play in the future. -
Could blockchain be a big win for utilities
Accenture's Tony Masella discusses the potential of blockchain for energy retailers. -
Play to win in the new energy retail ecosystem
Accenture sees three strategic customer plays for utilities—and one for the future. -
Three forces of change for the utility customer business
Energy providers must respond to three broad forces as they reinvent themselves for the new energy ecosystem. -
Digital retail plays for the new energy ecosystem
Accenture’s Wytse Kaastra shares how digital can help utilities thrive in this new market. -
Building trust and satisfaction with energy consumers
Scott Tinkler details how trust and satisfaction are cornerstones for utilities. -
Millennials: Are you ready for the new faces of energy consumers?
How utilities will need to serve this new generation of energy consumers. -
Defining customer information system success for utilities
For Accenture’s Craig White, implementing CIS means keeping your eye on the outcomes.
-
New Energy Consumer: New paths to operating agility
A relentless obsession with customers is no longer an option. It's a must. -
Energy consumer trends reflect desire for new and personalized experiences
Four consumer trends drive how and where utilities will play in the future. -
Could blockchain be a big win for utilities
Accenture's Tony Masella discusses the potential of blockchain for energy retailers. -
Play to win in the new energy retail ecosystem
Accenture sees three strategic customer plays for utilities—and one for the future. -
Three forces of change for the utility customer business
Energy providers must respond to three broad forces as they reinvent themselves for the new energy ecosystem. -
Digital retail plays for the new energy ecosystem
Accenture’s Wytse Kaastra shares how digital can help utilities thrive in this new market. -
Building trust and satisfaction with energy consumers
Scott Tinkler details how trust and satisfaction are cornerstones for utilities. -
Millennials: Are you ready for the new faces of energy consumers?
How utilities will need to serve this new generation of energy consumers. -
Defining customer information system success for utilities
For Accenture’s Craig White, implementing CIS means keeping your eye on the outcomes.
Connect With Us
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