Esta oferta de empleo ya no se encuentra disponible. Continúa tu búsqueda de puestos aquí.
Genesys Cloud Infrastructure Engineer
Madrid
Job No. r00242650
Full-time - Remote
Descripción Del Puesto
Client & Project: We are seeking for a new talent to join the 52971398 where you will have the opportunity to collaborate in the 'B. IO Madrid DC' project. Responsibilities: As an Infrastructure Engineer, you will assist in defining requirements, designing and building Genesys Cloud components, and testing efforts. You will be expected to be an SME, collaborate and manage the team to perform. You will be responsible for team decisions and will engage with multiple teams to contribute on key decisions about design, setup and configuration of Genesys Cloud in several modules. Additionally, you will provide solutions to problems for your immediate team and across multiple teams in call center operations based on Genesys Cloud. Expertise in IT Infrastructure Operations is required. Design and implement innovative solutions for Genesys Cloud routing, IVR, AI integrations, outbound and others Collaborate with cross-functional teams to ensure seamless integration of Genesys with third party systems like SalesForce, Ms Dynamics and others Stay updated with the latest industry trends and technologies to drive continuous improvement in contact center transformations Contribute to the development of best practices and standard operating procedures for Genesys cloud deployments
Requisitos
.