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Content & Journey - Customer Experience (CX)

Madrid Job No. 11771797 Full-time - Hybrid

Descripción Del Puesto

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at:

We are looking for a content & journey expert to join our team.

Main responsabilities:

  • Collaborate with the CRO Specialist to review customer journey performance and identify potential design optimizations.
  • Create wireframes, mockups, and interactive prototypes for A/B testing variations.
  • Work closely with the development team to ensure accurate and pixel-perfect implementation of designs.
  • Conduct usability testing and gather user feedback to iterate on design solutions.
  • Collaborate with the SEO Specialist and Content Production Hub to optimize design elements for SEO and accessibility.
  • Stay updated with the latest UX/UI trends and incorporate best practices into design processes.
  • Communicate design decisions and rationales to stakeholders and cross-functional teams.


Job qualifications:
  • Bachelor's degree or higher in a relevant field such as graphic design, user experience, or user interface design.
  • 3-5 years of practical experience in UX/UI design, with a strong portfolio showcasing successful CRO projects.
  • Proficiency in user-centered design principles and methodologies.
  • Ability to analyze customer journey performance data and derive design insights.
  • Expertise in creating wireframes, mockups, and interactive prototypes for A/B testing.
  • Familiarity with usability testing and user research methods.
  • Proficiency in design and prototyping tools such as Adobe XD, Sketch, Figma, or similar.
  • Strong visual design skills with a keen eye for detail and aesthetics.
  • Effective collaboration with developers and other cross-functional teams.
  • Ability to adapt design solutions based on test results and user feedback.
  • Excellent communication skills to present and justify design decisions to stakeholders.
  • A passion for staying updated with the latest UX/UI trends and best practices.

La Vida en Accenture


Da lo mejor de ti mismo cada día trabajando en un ambiente de trabajo que potencia la innovación en todo lo que haces.


Tómate tu tiempo para formarte y desarrollarte ya sea en nuestros centros regionales de aprendizaje, a través de las aulas conectadas, cursos online o paneles de aprendizaje.

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