Descripción Del Puesto
Accenture is seeking a Technical Senior Security Engineer to be assigned to its office located in Madrid, preferently (Spain). Applicants must have bachelor’s degree in Computer Science, Telecommunications or Electrical Engineering or a related field and full professional proficiency in English and Spanish. Experience and/or knowledge in other fields of Information Security (Network Security, Infrastructure Security, SIEM / Infrastructure Security tools, SOC operations) is welcome.
Selected candidates will participate in Accenture's SOC providing service to the different clients of the company.
Candidates must have the ability to:
Work as part of a global technical services team that works 8x5 with oncall rotational shift basis
Configure the Accenture proprietary SIEM to gather security logs from customer environment and securely send it to SOC
Life cycle management of the SIEM (Break-fix, Patching, Live update etc)
Notify customers on log flow/log format issues by following standard operating procedures
Document best practices and writing KB articles
Need to identify and execute process improvements, waste elimination, etc
Triage internal and external customer requests received via the ticketing system (alarms and service cases), phone calls, and emails, ensuring that all items are promptly responded to and completed within SLA
Provide Tier 2 and 3 (severity 1, 2, 3, 4) level troubleshooting and resolution of issues
Ensure tickets are actively updated and records detailed information from clients
Implementation of standard, minor, and significant (life cycle, qualifications, etc.) changes
Actively contribute to the MSS knowledge base
Actively contribute to projects and initiatives
Ensuring clean handover between shifts (global and local)
Device Tuning Requests and Termination Requests
Escalate issues to AppOps team as required of SPOC
Serve as technical point of contact for the Security Engineers (Shift Lead)
Own and actively suggest changes to key standards, processes, procedures, and templates
Train and mentor engineers on processes, technical expertise, and professional skills
Flexibly available to handle emergency calls (Severity 1) in response to technical escalations
Provide day-to-day guidance to Security Engineers
Actively participate in interviews for potential candidates
Accenture requires the following specific Skills and Experience (3 to 5 years):
Experience in configuring/managing multiple security controls such as Firewall, UTM, Proxies, IDS/IPS, EDR, APT, DLP, WAF, Cloud Security, etc. and expert in their logging architecture
Experience in building event collector based on log format
Understanding of various log collection mechanism such as Syslog, Log file, Database, API, etc.
Understanding of Windows and Unix OS logs
Good understanding of protocols such as TCP. UDP. ICMP, HTTP, HTTPS. SSH, FTP, SMTP, Telnet, etc.
A minimum of 1-3 years of IT or security experience in an information security position
Accenture will consider as nice to have the following specific Skills and experience:
Familiarity with cloud concepts such as AWS, Azure, O365 etc.
Exposure to Linux, SIEM, MITRE and Threat hunting
Strong troubleshooting skills with the ability to be dynamic and adapt in order to solve complex technical issues with customers and partners
Experience researching complex technical subject matter and documenting the results/key findings
At least one certification (Network+, Linux+ , Security+, CCNA, CCNA Security, CEH, CISSP) is welcome
Strong Verbal & written communication and troubleshooting skills
Passion for cyber security, learning, and knowledge sharing
Proven customer service skills and interpersonal skills
Ability to handle high pressure situations with key stakeholders
Consistently high levels of teamwork and professionalism
Willingness to travel
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