Descripción Del Puesto

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Outsourcing professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client's office or in one of Accenture's 50 delivery centers around the world.


We are looking for a contract manager


ROLE PURPOSE:


·       Contract Manager is responsible and accountable for the management of the contract in all its components, with specific focus on the delivery of end to end customer services, dispute management, cost management and business development within customer account.

·       Leads the management of post contract changes and contract disputes, working with the applicable internal organizations, to resolve issues with the customer.

·       First point of contact for the customer relating to commercial issues

 

RESPONSIBILITIES:


         Responsible to coordinate customer relationship, relation between TIWS PMO team, O2 team, partners, and to lead O2-TIWS relationship model to develop business model.

         Implement of the E2E Contract Management approach as part of the Business Unit strategy, involving relevant stakeholders.

         Be the representative of the Contracts process within the Business Unit.

         Manage the relationship with the various stakeholders within the Contracts domains, to ensure the processes rolled out to the Business Unit are consistent with best practices.

         Ensure compliance with contractual commitments.

         Centralize all processes in a single area in order to ensure continuous communication with the business Unit and customer requirements.

         Support of the ongoing project sales process, fixing issues, being the main thread between the Pre-sale and Post-sale processes.

         Ensure compliance with all relevant Telefonica guidelines and implementation of the Telefonica Process

         Support of internal and external customers regarding quality- and cost-optimized as well as business model.

         Best practice contract design of commercial sourcing models (Telco contracts, managed services contracts, outsourcing contracts etc).

         Independent and autonomous planning and execution of offers including contract negotiations of service contents and costs in cooperation with relevant partners (Finance, operations, Procurement, Legal etc.)

         Ensuring an internal and external governance process and continuous analysis of contract performance in terms of time, quality, quantity and cost

         Monitor and report of defined key figures as well as development of improvement options.

         Leading where appropriate contract negotiations with customers’ senior managers and attorneys.

         Implementation of Contract Change Management including SLA Management in coordination with all internal departments.

         Support and responsible for budget planning and finance control as well as auditing for sourcing relevant topics.


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Qualifications

 SPECIFIC SKILLS & EXPERIENCE:


         Completed university studies, preferably in Telecom/Electronic Engineering o related field (or degree in business administration, computer science, finance).

         MBA, Finance master or Marketing MBA

         Strong communication and negotiation skills.

         At least 10 years’ professional experience in contract management, commercial area or Business development of large TELCO organizations bringing International services for Corporate segment´s customers.

         Detailed understanding of the Telco value chain, of sourcing models, as well as the business processes in service organizations (preferably in telecommunications).

         Experience in Financial Planning, International Group Experience, Operational Experience (Sales and Product Development).

         High resilience, reliability and assertiveness in a dynamic environment.

         Strong team orientation, motivation and organizational skills.

         Structured, self-responsible and result-oriented work with high self-initiative.

         Proved experience with offer processes and bid analyzes.

  

 

LANGUAGES:

·       Outstanding communication skills in German, Spanish and English.

 

CERTIFICATIONS:

·       Certification required type IACCM or higher

 

WILLING TO TRAVEL:

·       Availability to travel mainly to Germany 50% of time


Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, grado de discapacidad, estado de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, estado de ciudadanía o cualquier otro motivo o circunstancias protegidas por las leyes federales, estatales o locales.

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