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Workplace Service Delivery Specialist (Madrid)

Lugar de trabajo: Madrid

Regional Description: Spain

Número de oferta: 00702420

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- Descripción del puesto

Corporate Functions—including Human Resources, Finance, Legal, Marketing and Communications, and Workplace Solutions--offers the essential expertise that enables our more than 394,000 employees to deliver high performance to our clients. Be the engine that powers Accenture, a $31 billion company that provides consulting and outsourcing services to more than 40 industries--including 94 of the Fortune 100, and governments around the world.


Act as the Spain Workplace Executive Support team’s representative, supervisor and coordinator. Serve as the primary contact, support person and liaison between the executives and the executive assistants.


Overall Responsibilities


  • ·       Supervise and coordinate executive assistants’ activity, including:


o   managing pools distribution and assignments,

o   monitoring performance,

o   supervising schedules, vacations, absences and overtime,

o   reviewing time reports,

o   handling team communications, leading team leads meetings,

o   planning and coordinating training needs,


  • ·       Act as executive assistants’ representative and first point of contact for MDs (executives). Keep close connections with executives and involve them as needed on executive assistants’ performance, improvement actions, changes on assignments, training needs and other relevant information that may impact work.
  • ·       Proactively identify opportunities to improve processes or functional operations by leading or participating in area related projects. Keep an innovative mind and look for new, creative and efficient ways of working by adding value to the area.
  • ·       Keep current and be knowledgeable on Accenture’s business and strategy. Educate executive assistants on new and existing technology / processes in order to support their executives.
  • ·       Make decisions relating to Executive Support with minimal supervision. Act as first point of contact for feedback, questions and assistance.
  • ·       Manage team’s budget. Compile, process and analyze data based on team objectives and prepare reports.
  •   ·     Participate in global Executive Support community call representing the country sharing best practices and collecting new ideas.
  • ·       Oversee, coordinate and administer the hire process. Train and mentor new hires.
  • ·       Maintain Executive Support assets including team sites and email distribution lists.



Role Expectations


·       Requires analysis and solving of moderate to complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures.

·       Requires understanding of the organization and the strategic direction set by senior management as it relates to team goals.

·       Requires interaction with supervised team members, peers and/or high management levels within Accenture. Primary upward interaction is with direct supervisor (Workplace Lead).



·       Requires independency and minimal guidance when determining methods and procedures on new assignments.



·       Decisions taken impact the team in which they reside.





·       Manages moderate size teams and/or work efforts within Accenture.

Skills and Proficiency Expectations

1.     Think creatively and proactively, being detail-oriented.

2.     Ability to manage, analyze, and problem-solve tasks/projects.  Be target-oriented and results-driven.

3.     Ability to interact cooperatively and work as a team towards a common goal.  

4.     Ability to work autonomously.

5.     Good interpersonal skills (relationship management, influencing, negotiating). Ability to work well and deal with all levels of management, staff, outside clients and vendors.

6.     Good written and oral communication skills, with ability to clearly communicate ideas and results on all organizational levels  

7.     Service and customer-oriented.

8.     Ability to handle multiple competing priorities and adapt to a flexible and fast-paced environment.

9.     Solid knowledge of Microsoft office tools and SharePoint

10.  Fluent English (spoken and written)  

11.  Minimum 3 years’ experience in team management and/or supervision role



Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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