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Infrastructure Consulting - ITSM Consultant (Madrid/Barcelona) FY18

Lugar de trabajo: Madrid

Regional Description: España

Número de oferta: 00606734

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- Descripción del puesto

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Accenture is looking for consultants with good English level to participate in roles with the following responsabilities:

· Involvement in all technical aspects of ServiceNow project and service delivery, including: 
· Application UI Configuration and Customizations
· Workflow Configuration and Customizations
· Development of client specific reporting and dashboards
· Development of integration components (SSO, LDAP, etc.)
· Business Analysis, Workshops, User Story Definition
· Customization Document Creation and Refinement
· Key member of project delivery team
· Key member of on-going services teams
· Prepare client facing and internal deliverables
· Drive continuous improvement of implementation methodology and service offerings
· Experience and Understanding of Key Integrations
· Ability to Demonstrate ServiceNow Platform as well as specific Modules to potential and existing customers
· Work collaboratively with Developers
· Work collaboratively with both Technical and Non-technical Customers
· Troubleshoot and Support ServiceNow based Applications and Systems
· Be Professional and Courteous in all engagements
· Provide Technical assistance for Pre-Sales Capacity
· Track and Log Time on a Project/Task basis consistently



  • Estudios mínimos

  • Experiencia mínima

    Al menos 1 año
  • Requisitos mínimos

    To be successful the candidate must have:
    · Degree (or equivalent) preferably in Information Technology (or a similar technical subject)
    · Proven experience (2+ years) as a key ITSM technical resource leading the development of solutions in client environments
    · Experience with modern and relevant web technologies (XML, HTML, JavaScript, Web Services, AngularJS, etc.) and of working in a PaaS or SaaS environment.
    · Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
    · Basic understanding of Integration methods and capabilities (ETL, FTP, REST, SOAP, JDBC)
    · Good Understanding of relational databases
    · Good Understanding of ITIL (ITIL Foundations Certified Preferred)
    · Strong communication skills (both written and verbal)
    · Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
    · Strong interpersonal skills, customer centric attitude.


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