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Infrastructure Consulting - ITSM Consultant (Madrid/Barcelona) FY18

Lugar de trabajo: Madrid

Regional Description: España

Número de oferta: 00493039

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- Descripción del puesto

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
Working closely with our clients, Consulting professionals design, build and implement strategies that can help enhance business performance.  They develop specialized expertise—strategic, industry, functional, technical—in a diverse project environment that offers multiple opportunities for career growth. While the specific type of consulting work they do can vary, it generally aligns to management consulting, systems integration consulting or technology consulting.  Typically, Consultants work at client sites, which often requires travel.
Infrastructure Engineering professionals analyze, design and/or build infrastructure solutions.
 Job Description
 Service Management-Service Resolution Management professionals provide skills and experience related to service resolution management, providing organizations with the ability to manage unplanned interruptions to service with the primary objective of restoring normal service operation as quickly as possible.
Technology Consulting professionals are responsible for delivering technology innovation and providing the backbone of our systems integration business.
Key responsibilities may include: 
  • Consultant responsibilities in service management processes implementation projects according to best practices and market standards (ITIL v3, COBIT, ISO20000, etc.) delivering ITSM tools.
  • Design and implementation of follow process: incident management, problema management, configuration management (CMDB) and assets management.
  • Design and implementation of service management tools (CA ServiceDesk Manager, HP ServiceManager, BMC ITSM, ServiceNow, etc.)
  • Preparation and presentation of sales material to clients.
  • Preparation and presentation of bid to clients



Professional Skill Requirements:
  • Technical knowledge required in qualification
  • Computing degree or technical engineering
  • High level Spanish language
  • High level English language
  • Ability to travel
  • Demonstrable experience and knowledge in ITIL processes implementation projects: : incident management, problem management, configuration management (CMDB) and assets management.
  • Demonstrable experience in BMC suite tools implementations (ITSM, Topology, CMDB, RemedyForce, Remedy Ondemand, etc.)
  • Knowledge in other ITSM tools as CA ServiceDesk Manager, HP ServiceManager, ServiceNow, etc.
  • Knowledge in methodologies, standards and best practices about IT service management (ITIL v3, COBIT, ISO20000, etc.)
  • Ability to work as a team in a creative and analytically in a problem solving context
  • Interest in working in an environment of information systems
  • Excellent communication skills (oral and written) and interpersonal skills
  • Building teamwork

Very desirable and valuable certifications in:
  • ITIL v3
  • ISO20000
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.



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