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Infrastructure Managed Services

Focus your IT experts on innovation and AI, not infrastructure. Accenture Edge delivers cloud managed services across hybrid environments with guaranteed SLAs.

Your infrastructure. Always on. Always supported. 

24/7 monitoring, rapid issue resolution and secure cloud operations that scale with the business

Whether you have a platform or are still choosing, we’ve got you covered

Connected from day one 

Microsoft Cloud Move bundles Microsoft Azure migration, ongoing cost analysis and managed services into one optimized package. Designed for speed, predictable budgeting and a secure path to the cloud foundation your AI and workload strategy depends on. Delivered by Avanade. 

Cloud Move

One SLA, every environment 

End-to-end infrastructure managed services for Oracle workloads, including Fusion, EBS, JD Edwards and PeopleSoft, with monitoring, performance optimization, patching and expert DBA support. 

Oracle Managed Services

Always on and improving 

Run, optimize and evolve your environment with support that scales. Reduce complexity and adapt to changing business needs through proactive monitoring and continuous improvement.

Managed Services for SAP

Managed infrastructure shifts your IT team's focus from keeping systems running to driving what's next 

A few signals it’s time to act

Your IT team spends most of its time on operations, not strategy

Day-to-day IT infrastructure management (patching, monitoring, incident response and compliance obligations) is consuming capacity and budget. The backlog of strategic projects keeps growing. 

A compliance audit is coming and you can't demonstrate SLA-backed incident response
SOC 2, PCI-DSS or HIPAA coverage requires specialist monitoring and documented response SLAs your internal team can't sustain alone.
Your SAP or Oracle environment is running without specialist DBA coverage
Performance issues and patching delays are increasing risk on platforms your business runs on. Infrastructure age is becoming a liability. 
You're consolidating post-acquisition IT environments
Multiple environments, multiple platforms, no single provider accountable across all of them. The sprawl is growing faster than the team can manage it.

What sets us apart

Platform breadth, compliance credentials and operational scale you can verify

OPERATIONAL SCALE 
4,500+ cloud projects 
With over 4,500 cloud projects managed globally, we have the scale to move fast and absorb complexity without disruption to the environments you can't afford to have go down. 
PLATFORM DEPTH 
Deep expertise on every platform

One accountable SLA across infrastructure, platforms and ERP applications, with end-to-end support for every environment we manage.

COMPLIANCE COVERAGE 
SOC 2. PCI-DSS. HIPAA. 
Compliance-certified environment management across your full infrastructure estate — under a single SLA. No internal team assembly required before the audit arrives. 
ENGAGEMENT MODEL 
Timelines in weeks, not months

Pre-approved commercial structures mean NOC-grade monitoring begins in weeks. The team that scoped the engagement is the team that runs it.

Infrastructure Executive Session 

Understand what managed services would look like for your unique environment (performance gaps, patching risk and optimization opportunities) before committing

Know what to expect before we start

01

Define 

Before anything is proposed, we assess the full infrastructure estate. Current SLA gaps, compliance requirements, platform coverage and DBA needs. The managed services model is defined by what we find — not what was assumed during the proposal. 

02

Deploy

Onboarding to NOC-grade monitoring begins on a pre-approved commercial structure. The team that ran the assessment is the team that takes over operations. 

03

Prove

Incident response and performance tuning live under SLA within 90 days. Not a report on progress — measurable uptime and response metrics you can point to. 

04

Expand

Extend managed coverage across additional platforms, acquired entities or new environments as the estate evolves. The SLA doesn't change, it grows with the business. 

Clear deliverables, measurable outcomes

  • 24/7 infrastructure monitoring, incident response and SLA-backed operations across your full managed estate 
  • Compliance-certified environment management (SOC 2, PCI-DSS and HIPAA where applicable)
  • Continuous cost governance, right-sizing and performance optimization across the managed estate 
  • Full application support included, not a separate engagement 

  • A single provider for managed infrastructure services across heterogeneous environments under one SLA 
  • A documented baseline established before onboarding, with performance tracked at 30, 60 and 90 days 

 

 

Let’s take the first step

Infrastructure off your plate. SLA on ours.