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The #1 Agentforce Partner, delivering transformation at mid-market speed

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Your customers move fast. Your CRM should too.  

Customer Relationship management (CRM) used to be the universal way to stay connected to all the connected activity with your customers.  But today, CRM includes voice and AI, contact center and much more. Our history in voice and AI runs deeper than most. We were the first partner to implement Salesforce Voice and the first to bring Agentforce on digital and Agentforce Voice into live production. As the only partner selected for the Agentforce private beta, we have a headstart in successfully deploying the product for clients like you. These credentials continue to make us Salesforce's leading contact center and AI partner. Our expertise spans clouds and industries, connecting sales, service, marketing and operations for mid-market organizations that need outcomes, not pilots.

Why Accenture Edge and Salesforce

Two leaders, one team behind your platform

#1 Service AI Partner for Salesforce 
As a leader on the Agentforce product advisory board, we continue to help shape the product, and have brought more customers live than any other partner.
1,000+ successful client implementations  
Delivered across every industry, company size and level of Salesforce maturity. 
Built to prove value for everyone in the room 
We design solutions to each customer’s unique business needs, showing value to decision makers across the organization (the CIO, CTO, CSO, CMO, CFO, COO and CHRO).
2,500+ Salesforce certifications 
Specialists across every Salesforce cloud, with the expertise to solve your specific business challenge. 
One partner, every solution
From advisory to implementation to continued optimization beyond go-live, we’re with you for the full transformation — not just the launch.
Multi-cloud experts
Our expertise spans across Sales and Service, specializing in Sales Cloud, Service Cloud, Agentforce Revenue Management, Claudeforce, Field Service, Agentforce Operations (Regrello), Agentforce IT Service (ITSM) and more – layering in Agentforce to every solution.

What are you looking to solve?

Whether you’re using Salesforce for the first time or ready to put AI to work across your customer operations, we meet you where you are and build from there. Here’s how we help with some common challenges.

Your team is spending too much time on work AI should be doing.

Agentforce powers autonomous AI agents across sales, service, marketing and operations — resolving routine cases, qualifying leads and surfacing next best actions without waiting for human intervention. We can deploy Agentforce with your existing Salesforce data, going live faster than you’d expect and growing as the business does.  

Agentforce

You know AI belongs in your roadmap. You’re not sure where to start. 

Knowing AI belongs in your strategy is the easy part. Knowing where to start with Agentforce is where many organizations get stuck. We help you build the business case and roadmap before implementation begins — so when you're ready to execute, you're moving in the right direction from day one.

Agentic Advisory Services 

Your contact center is under pressure. More volume, same team.

Agentforce Contact Center brings AI-powered resolution across every channel (voice, chat and digital) so agents handle less and resolve more. Customers get faster answers, your team gets real-time support and your contact center runs at a level most mid-market companies haven't been able to reach until now. 

Agentforce Contact Center

Go-live isn’t the finish line. It’s where most partners stop showing up.

Our Managed Services Program (Onward) is a team of certified Salesforce experts that help you continuously monitor and optimize your Salesforce environment after launch. We’ll partner with you to improve performance over time, close gaps and continue to achieve the business outcomes you’re looking for.

Onward Managed Services 

The fastest customer experiences start behind the scenes

BCU
84% of member inquiries resolved by AI, and a contact center that scales with the credit union
A fast-growing financial services company needed to maintain a high-touch member experience, letting members get answers fast, but never feel like they’re talking to a machine. 
Read the story

Recognized by Salesforce. Trusted by clients.

Independent validation across every dimension that matters

Named a Leader among 23 providers – reflecting Accenture’s Salesforce expertise and ability to connect cloud, data and Agentforce capabilities at global scale.



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Awarded at Dreamforce 2025 for the Salesforce innovation delivered in partnership with GE Appliances — recognized on the industry's biggest stage.

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Won Salesforce's Agentforce for Good Hackathon at Dreamforce 2025 — building AI-powered solutions with measurable social impact.


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Recognized for bringing innovative approaches to Salesforce delivery that create new value for clients beyond standard implementation.

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Salesforce's top innovation recognition in Australia and New Zealand — awarded for delivering implementations that push what the platform can do.


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Ranked #1 globally by Salesforce for Agentforce — reflecting the scale and maturity of our AI-powered automation practice.


Let’s talk specifics

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