Laying the foundation
Transitioning from a private partnership to a global public company gave Accenture the opportunity to create an ERP strategy from a clean slate and lay a new IT foundation. At the time, Accenture made the strategic decision to create a single global instance of its ERP, SAP, to transform all corporate functions, leveraging standard, global business processes and shared services.
Accenture’s internal IT organization collaborated with the business to create a finance Master Data Management function that would sit within Accenture’s Operations Support for the Enterprise (OSE) organization. Together, OSE teams deliver production and end-user support for Accenture’s ERP operations.
Aligned with the Finance ERP capability implementation, the finance Master Data Management function’s initial focus was on management and legal organization structures, WBS elements, global chart of accounts, and customer records.
Expansion and integration
The next stage in the journey was to expand and integrate. As SAP Human Resources and Sales capabilities were implemented, the scope was extended to Career, Competency, Location, and Product data. The MDM capability naturally scaled in cost-effective shared services centers leveraging a follow-the-sun approach to support their respective business and system processes. The team has evolved to nearly 100 specialized employees managing more than 10,000 transactions per month.
A key development during this time was the implementation of a single, integrated data model spanning business processes and applications ensuring one version of the truth. While the model assures rigorous processes, it also has the flexibility to adjust to the ever-changing reality of the business and to take on board new applications or capabilities.
Optimization followed. The MDM team was aligned with the Accenture Operations organization, enabling further scale, cost savings, career development opportunities, sharing of best practices and enhancement of Accenture’s go-to-market capability.
Many of Accenture’s workflow and request management tools are undergoing a major transformation to leverage ServiceNow, a cloud-based, platform-as-a-service solution for Enterprise Service Management that is digitally enabling Accenture’s end-to-end service management process. The solution is automating the MDM request fulfillment process with real-time validation and seamless integration and master data creation across Accenture’s ERP, leading to a faster turnaround with higher quality and less effort..