PREPARING
SPECSAVERS
FOR A
DIGITAL
FUTURE
PREPARING
SPECSAVERS
FOR A
DIGITAL
FUTURE
SETTING SIGHTS
ON A DIGITAL FUTURE
ON A DIGITAL FUTURE
Eye care and healthcare provider, Specsavers, understands consumers expect a seamless experience across channels. It has its sights on an exciting digital future for its business and, with Accenture’s help, is bringing that vision to life.
BUSINESS CHALLENGE
Specsavers is an international company providing trusted eye care service, affordable glasses, contact lenses and hearing care in Europe and across the globe. As the company developed its future vision to become a digital business, it found that its disparate systems hampered its ability to change and be more agile.
Consumers now expect to be able to buy seamlessly from a retailer across any channel and at any time. Specsavers needed to reduce application and technology deployment times by providing continuous service improvement. To speed up digitalization, Specsavers collaborated with Accenture to consolidate and manage its Legacy IT applications and infrastructure. In addition, Accenture continues to help Specsavers develop new capabilities to support its digital transformation.
SOLUTION
Accenture is working with Specsavers to help manage the performance of all business transactions. As part of the five-year agreement, Accenture is providing Specsavers with the following services across its entire IT landscape in eight European countries, Australia and New Zealand:
The team successfully completed the complex service transition quickly, achieving 100 percent service level agreements. Continuous improvement efforts, encompassing automation, analytics tools, an IT template for new store launches and the creation of a centralized operations bridge, are a key part of the service Accenture provides.
"This was a tight timescale piece of work and conducted in record time. And I have to say, with absolutely amazing results. A very, very top class piece of work."
Accenture is also helping Specsavers prepare for digital beyond the application and infrastructure services work by conducting:
Technology process and system reviews to see how the team could bring innovation to daily operations
Innovation workshops looking at new business growth areas and connecting them to relevant startup companies that can help solve business critical issues
An IT readiness assessment for strategic program initiatives
The combined work is helping Specsavers prepare for a new operating model and IT platforms, as well as establish new business partnerships:
RESULTS
With Accenture’s help, Specsavers is preparing for new digital opportunities and a future operating model that supports an omnichannel approach. It now has a more manageable application portfolio, with enhanced business services and significantly lowered costs:
Automating
10,000
application batch
updates
Saving
1,300
hours per month
Reducing major
incident duration by
50%
Lowering priority
1 to priority
3 incidents by
56%
Reducing service
desk calls by
5,000
Operations are more efficient, enabling Specsavers to provide a global 24/7 service.
With Accenture’s help, Specsavers can focus on its goal of becoming a digital business and offering customers innovative new products and services. With these improvements, Specsavers can transform the customer experience and build its digital future in an ever-changing, hyperconnected, omnichannel world.
Previously, a single build for new store openings took 24 days.
Now it takes just over 24 hours.
“In working with Accenture, there have been two particularly critical elements as far as Specsavers is concerned. One is the way in which Accenture has helped us reduce deployment times and improve the stability of our legacy systems. And lastly, in terms of helping us prepare for our digital future and the future state that we are moving to.”
