Companies today face many challenges in their pursuit of growth. For some organizations, one of the biggest challenges is building and maintaining a highly productive and efficient field force that provides high-quality customer service at a cost that doesn’t erode profitability. That’s why many companies are turning to Accenture for help in transforming their field force operations. In the past two decades, we have worked with some of the world’s most influential organizations on field force initiatives that have helped deliver a superior customer experience that fosters customer loyalty and satisfaction while reducing overall field force costs.
Accenture is invested in collaborating with clients to not only define strategy, processes and organizational change or implement technology, but also to operate clients’ field service operations, thus aligning our own objectives with clients’ operational efficiencies.