The competition's 'new' could be your 'now'. Utility companies are moving toward new operating models: Customers, regulators, competitive markets, new skills and disruptive technologies have changed the market landscape. An effective business process services strategy can help utilities reinvent themselves.
Accenture Utilities Business Process Services (BPS) experts help boost customer satisfaction, double growth rates and reduce costs by as much as 50 percent.
DIGITAL CUSTOMER INTERACTION
AND METER TO CASH
Provides fully integrated retail and customer operations across the customer lifecycle:
Customer journey management
Contract and enrolment management
Digital customer engagement
Revenue cycle management
Customer care interaction and management
ENERGY PRODUCTS AND SERVICES
Provides all operations required to define, pilot, launch and
ndustrialize new products and services:
New service start-up
Digital marketing and promotion management
Energy management services
Energy Efficiency (EE) and Demand Side
Management (DSM) services
DIGITAL ASSET AND FIELD
Provides end-to-end operations to manage assets
and field force activities:
Strategy and capacity planning
Procurement and supply chain management
Field work command center
Field force scheduling, dispatch and support
Asset digitization and monitoring
ADVANCED GRIDS AND
Provides end-to-end operations to manage smart
devices and smart insights:
Smart meter deployment
Capacity forecast and planning field
Support and contractor performance
Meter procurement and supply chain
Smart meter and data exceptions
Smart data analytics
Losses and fraud management
Accenture has helped clients to achieve business outcomes:
Reduce cost to serve PER CLIENT BY 30% TO 50% in the retail and customer operations businesses.
Eliminate MORE THAN 40% of manual work through automation and robotics.
Move 35% TO 50% of customer interactions to digital channels.
DECREASE time to launch new products and services and ACTIVATE new business models.
Watch as José Rafael Gómez Herrera, Utilities Business Process Services Lead – Accenture Operations, provides a brief overview of how we help utilities reinvent themselves to power up outcomes.
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