Human services technology innovation can fuel transformation when it comes to service delivery, but it raises some important questions. Which technologies are most relevant now as new rules and new operating models are introduced? How can health and human service organizations use these new technologies to improve service, reduce costs and enable better outcomes? The Accenture Technology Vision 2013 offers answers to these human services technology questions.1
These emerging technologies are exciting—but often elusive in the public sector. To foster value, improve outcomes and meet mission goals, health and human services should consider how they can put these technologies to work now. With the right human services technology strategy and approach, agencies can begin to improve service delivery and fuel the public service transformation agenda for the future.
1 Accenture Technology Vision 2013: Every Business is a Digital Business,