In an increasingly digital world, high standard of service are becoming the norm and are being set by best-of-breed providers across all of our experiences – regardless of sector. People now have ‘liquid expectations’ and, for governments, this means the digital consumer is now the digital citizen. As agencies race to adopt digital to improve public service delivery, they face users that now demand the simplest, most enjoyable and rewarding experience they see elsewhere.
TO LEARN MORE, DOWNLOAD 'HOW TO MEET LIQUID EXPECTATIONS IN DIGITAL GOVERNMENT' [PDF, 3.70 MB]