Today’s workforce, especially the ones working daily in the field as Sales Representatives, Service Technicians or in other client facing roles, require easy and quick access to real time information while interacting with customers. In the age of Big Data, organizations strive to capture all available information by providing workforces with capabilities to collect customer information, requirements, wishes, complaints and behavior, point in time they are been realized by workforce and prevent loss of information.
Once collected, the projection of the data into meaningful analysis is also driving the business needs in various industry sectors. Real time data analytics representation by means of dashboards using KPI’s, Graphs, Analytical Charts is the direction various competitive industries are focusing on to get more insight into their customers.
Organization workforce is not the only target group who needs information at the tip of their fingers. The agile business management needs access to quick & clearly represented information in the board rooms. These information is used to understand the business health, customer insights and area of future investments.
The Goal of above two areas of business i.e. Data collection & Data Projection is to keep the workforce in the field one step ahead of the competition and get better prediction of customer demand.
The corporate IT within Organizations play an important role to meet these business goals. It is a challenge to interpret the workforces’ demands as early as possible and find cost & time effective ways to realize the business requirements. These demands often results in huge efforts to transform available IT products into solutions the workforce demands. IT departments of organizations face these complex challenges every day and at the same time the question of maintaining the Stability of the Products & Processes with budget in hand to not disrupt the business operations.