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Customer Service & Experience Consultant (all genders)

multiple locations +Mehr sehen Job No. r00153990 Full-time


Step into a captivating position where business insight meets customer satisfaction, allowing you to create innovative solutions that shape tomorrow!

Your mission

As a Senior Consultant in the Sales & Service Team at Accenture Song, your role is focused on optimize and digitize service processes of our clients. You are a crucial part of our cross-functional teams, offering the most comprehensive solutions to our high-profile clients. Through your deep understanding of both industry best practices and cutting-edge technologies, you help organizations identify potential areas of improvement in their current processes. You drive service projects from the conceptual stage to fully developed, ready-to-deploy products, handling everything from needs assessment to post-launch evaluation.

At Accenture, you create an environment for you to flourish in – employing methods that align seamlessly with what you want to achieve in your career. You remain flexible as part of a team full of unique people who make a difference together.

Your daily work

  • Empower service transformation.
    Working with experienced colleagues, you revolutionize client service models and processes. Leveraging design thinking, agile methods, and customer journeys, you adeptly tackle strategic and process-based challenges.

  • Provide expert advice.
    You offer our clients guidance on a variety of exciting topics, including cloud contact center platforms, artificial intelligence applications, service operating models, and digital service strategies.

  • Offer forward-thinking insights.
    Armed with an unwavering commitment to customer service excellence, you come up with creative ideas and ways to use new technologies that drive .


Who you are

  • You have a bachelor’s or master's degree in business administration, finance, digital transformation management, or innovation Management. 
  • With more than two years of experience in consulting, service strategy, service transformation, contact centers, or customer experience, you bring know-how and skills to our team.
  • Your knowledge spans service transformation, cloud-based contact center platforms, artificial intelligence, service operating models, service channel strategies, omnichannel analytics, and SAXS.
  • Superior communication skills in both German and English, alongside robust analytical and conceptual abilities, complement your talent for team collaboration.
  • You are willing to travel for work.  

What we offer

  • Work where you’re needed – at one of Accenture’s locations, remotely, or at a client site 
  • Tailored working time model with flexible working hours 
  • Extensive learning and development opportunities  
  • Attractive career opportunities  
  • A diverse and inclusive work culture  

Life at Accenture

In this role, you’ll be part of Accenture Song. With empathy, creativity, and technology, we help our clients grow in the digital realm. We bring together talented individuals from design, technology, communication, marketing, and strategy to create solutions that inspire and contribute to a better world. 

The Accenture culture: Here, YOU are the catalyst for change

Your unique combination of skills, personality, and aspirations sets you apart. When distinct talents, strengths, and perspectives merge, the result is nothing short of extraordinary: ideas that propel the world forward. This is we champion diversity and personal development at Accenture. Create a working environment where you truly thrive; with responsibilities that resonate deeply; with a workload that is perfectly aligned with your capabilities; and methods that are tailored to your objectives. How you wish to connect, further your development, and personally evolve rests in your hands. This is your career. We are mere facilitators, helping you shape it exactly as you envision.

Contact us

Do you have any questions? Then feel free to contact our recruiting team by email at or by phone at 00800 45045045.
We look forward to receiving your application!



Berlin, Duesseldorf, Frankfurt, Hamburg, Kronberg, Munich

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