Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.
Risk Lead is responsible for ensuring and securing our client's platform against fraudulent activity is at the core of our team's goals. Our mission is to make our client's platform a safe place to transact online. The role is to manage a multi-lingual team of Risk Agents to deliver a high caliber fraud prevention and Risk Review service. The Risk Team Lead will represent the team in client communications and provide all levels of support and liaison for the client as necessary.
Primary responsibilities are to be the main point of contact and act as the single point for escalation on urgent issues. Responsible for team's performance against SLA, quality of service, people engagement, all aspects of the business process and will be required to work closely with global counterparts. There will be a strong element of new process incubation, induction and process improvement. You will be responsible for promoting and maintaining a high performance culture and great place to work.
Drive and manage your team's performance against SLA s and KPIs including metric reporting on team performance.
Performance management coaching, performance development, 1 on 1 s, mentoring, career counselling. Provide a credible and expert first point of contact for the Risk Team, working alongside client leads Support team to achieve results with the highest possible standard of quality and delivery. Drive insights gathering from team members to improve quality and processes. Working within multiple teams across both Accenture teams and client teams to execute and deliver a critical Risk service. Strong work ethic, taking personal accountability for accuracy and high quality outputs and demonstrating integrity to core team values. Promote culture of continuous improvement across the teams in the global delivery network. Continuous improvement strategies and ideas, including new process incubation and induction. Assist with driving global initiatives.