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CLIENT CASE STUDY


Connected homes improved insurance

How Accenture is helping Achmea stay relevant with a peer-to-peer alarm platform

OVERVIEW

Achmea, which offers a wide range of financial products and services, including home insurance, wanted to explore new, technology-inspired business models for reaching low-income market segments that proved underserved by its current offerings. Achmea started this initiative to stay relevant in the market for home insurance.

Accenture helped the company develop a peer-to-peer alarm platform pilot that allows neighbors, friends and family to help each other in case of fire or burglary. Due to the significant success of the pilot, the insurer has the ambition to scale the platform to more than 100,000 households over the next 3-4 years.

THE CHALLENGE

The insurer recognized the need to develop new business models and therefor sought to explore new, technology inspired business models to:

  • Find new revenues streams
  • Reach an underserved market segment (in this case of low-income households)
  • Bring down the cost of claims and increase revenues within the segment at hand
  • Fuel its corporate social responsibility program
  • Fuel corporate social responsibility

HOW ACCENTURE HELPED

Connecting homes for safety and savings

Accenture worked with Achmea to build a pilot of a peer-to-peer alarm platform that allows neighbors, friends and family to help each other in case of fire or burglary. The platform connects innovative home security solutions to messaging apps including WhatsApp.

Accenture helped by:

  • Managing and supporting the core development team
  • Developing the connection platform, website and devices
  • Supplying strategy and digital capabilities
  • Supporting agile methodology for design, development, and iteration

THE RESULTS

Improved safety and increased revenue

  • Full peer-to-peer social alerting app deployed
  • 1500 neighbours registered in successful pilot
  • New revenue stream from service fees
  • Scaling up to over 100,000 households

LEARN MORE ABOUT CONNECTED SPACES WITH ACCENTURE DIGITAL

READ MORE ABOUT CONNECTED INSURANCE ON ACCENTURE’S INSURANCE BLOG