The progression of technology has brought us to a new age, a digital age that has seen uplifts in the operations of businesses across the board. As more CSPs tap into the power of the Pervasive Network, operational efficiency and customer experiences are improving substantially. Migrating to full IP services has prompted a removal of technological barriers for businesses. As the technological evolution continues to burgeon, CSPs are able to operate at a higher level—operational costs and time-to-market can be significantly reduced, and automation and agility increased.
The result: an improved, OTT-like digital customer experience that is powered by real-time fulfilment and service assurance throughout an extended portfolio of services. While that is a possibility, the main hurdle that face CSPs is—how do they attain that possibility? The solution resides within the implementation of multi-speed architecture, with a lean real-time IT stack created beside the legacy one. To support a modern digital business, IT must be flexible, innovative and quick-to-market. Real-time IT is a key component when it comes to reaching business goals established within the service and resource functional domains.
To support a modern digital business, IT must be flexible, innovative and quick-to-market. Real-time IT is a key component when it comes to reaching business goals established within the service and resource functional domains.
Accenture has utilized its vast experience in this realm to come up with the most optimal route to handle this scenario.
Through harnessing comprehensive real-time OSS offering, Accenture has the ability to help your business with the following:
Businesses need to innovate to stay ahead of the curve—making use of cutting-edge, digital solutions such as implementing a real-time service manager, will help to get you there. By utilizing Real-Time Usage Management and Policy Control, Accenture can help CSPs to harness information from real-time usage data, enabling a closed-loop data monetization process. They can also help your business move from a reactive to a proactive stance.