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Analytics and Cloud Computing Support Government Shift to Outcomes

See how analytics and cloud computing serve government performance, services and transformation.

Overview

Read how analytics and cloud computing serve government performance, services and transformation.

Government IT decision makers are developing more sophisticated uses of analytics and cloud to improve operational economics, citizen services and mission delivery. This white paper presents the transformational shifts that government is undergoing, through the Delivering Public Service for the Future framework developed by Accenture, fueled by these enabling technologies and illustrating each shift with government use cases.​

DOWNLOAD THE FULL REPORT [PDF]

Background

This white paper is sponsored by Accenture and is based on briefings and IDC Government Insights primary and secondary research. In this white paper, IDC Government Insights presents to government CIOs and line-of-business managers a snapshot of how government entities are utilizing analytics and cloud computing to transform the way they manage IT resources while providing better services to the operational aspects of their organization. This transformation is occurring in four structural shifts as defined by Accenture's vision of Delivering Public Service for the Future:

  1. Standardized Services to Personalized Services

  2. Reactive to Insight Driven

  3. Public Management to Public Entrepreneurship

  4. The Whole of Government Transformation: From Piecemeal Efficiency to Mission Productivity

IDC Government Insights believes that the underlying enabling capabilities of analytics and cloud computing continue to bring more line-of-business professionals into discussion with their IT organizations about how to improve business performance, enhance products and services, generate new revenue streams and innovate mission delivery. This white paper presents use cases illustrating that the deployment of analytics and cloud is about making IT more efficient and flexible in serving overall line-of-business needs.

Analysis

The Four Shifts of Government Transformation

(NOTE: Use case examples in full report, available for download)

  1. Standardized Services to Personalized Services
    The initial stage of government transformation is characterized as a shift from providing "one size fits all" services to providing citizen-selected information and personalized services. The results of shifting from standardized services to personalized services include efficiently enhancing citizen-centric service provisions, increasing citizen engagement and increasing citizen satisfaction.

  2. Reactive to Insight Driven
    This shift is characterized by government's ability to become insight driven to increase revenue and reinvent citizen services for better outcomes with improved accuracy of eligibility determinations. Current economic conditions have caused declining revenue for government entities in many countries and at all levels of government. Governments are realizing that preventing abuse of government through fraudulent procurements, improper payments and tax abuse is critical for generating needed revenue and ensuring that the right services and benefits are being provided to those who are eligible.

  1. Public Management to Public
    Entrepreneurship This shift in government transformation is characterized by moving from analysis to action and collaborating across and outside public service boundaries to partner with citizens and businesses to better leverage government resources and services. Government entities that make this shift boost innovation, collaboration and effectiveness through operationalized analytics (i.e., applying the insights delivered by analytics to business processes). Value is gained and enhanced through wider use of analytics and expedited movement from analysis to action to results.

  2. The Whole of Government Transformation: From Piecemeal Efficiency to Mission Productivity
    This shift is characterized by efficiently improving outcomes through redesigning how public services are designed and delivered. This shift requires an integrated approach combining restructuring government operations with excellent operations administration and outcome-oriented governance. Aspects of cloud computing, coupled with the ability to strengthen cyber-resilience by providing the massive and scalable processing power required for running predictive analysis and exploratory security analysis to forestall intrusion attempts, can enhance mission effectiveness. Cloud not only provides scalable processing required for running predictive analytics and security analytics, but through cloud, government gains insights to more effectively manage assets, pursue cost savings, and unleash asset efficiency.

Recommendations

Discussion of Accenture

With today's heightened sense of fiscal responsibility, the public sector's push to cut costs, capture owed revenue and boost performance is stronger than ever. High performance hinges on the ability to gain insights from data that organizations need to make better decisions faster. Accenture helps government clients worldwide harness the power of analytics to improve processes and achieve better outcomes. From strategy to execution, Accenture provides a blend of experience, innovative tools and alliances with leaders in business analytics software and services to inform real-time decisions. Accenture analytics also provide comprehensive and detailed reports that combine insight and help drive value within agencies.

Accenture views cloud as an integrating technology, combining analytics and big data to create insights, mobility solutions to connect people, processes to enhance decision making and security tools to provide exploratory analysis to help forestall intrusion attempts. Accenture provides a cloud platform for government based on recognized industry infrastructures, platforms and services. Accenture is investing heavily in cloud, having recently announced a $400 million investment in professional services capabilities including training, building new and existing offerings and developing assets across the cloud stack of infrastructure, platform and services.

Deep industry knowledge, ecosystem relationships and experience from a wide range of integration projects have informed Accenture's view of "delivering public service for the future" and enabled the creation of differentiated solutions that address governments' unique issues and challenges.