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PSD2: Defining new customer journeys


Today’s banks are facing a blizzard of regulatory change and profound choices about their future. Changing regulations, including The Second Payment Services Directive (PSD2), General Data Protection Regulation (GDPR) and Basel Committee’s BCBS 239, all affect how banks deliver data to their customers. To both comply and remain competitive, banks need to take a unified approach to the new regulations, which is not easy when the implications of the new rules are not always clear and may continue to evolve.

The implementation of PSD2 in January 2018 will be a seismic shift. Among other things, PSD2 will regulate new types of payment institutions and make banks open their systems through APIs. Although there will be a time lag between the PSD2 compliance deadline and the final Regulatory Technical Standards (RTS), banks should not delay their development of solutions that blend a frictionless customer experience with strong security.