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PSD2: Defining new customer journeys

OVERVIEW

Today’s banks are facing a blizzard of regulatory change and profound choices about their future. Changing regulations, including The Second Payment Services Directive (PSD2), General Data Protection Regulation (GDPR) and Basel Committee’s BCBS 239, all affect how banks deliver data to their customers. To both comply and remain competitive, banks need to take a unified approach to the new regulations, which is not easy when the implications of the new rules are not always clear and may continue to evolve.

The implementation of PSD2 in January 2018 is a seismic shift. Among other things, PSD2 regulates new types of payment institutions and make banks open their systems through APIs. Although there is a time lag between the PSD2 compliance in January 2018 and the compliance with the Regulatory Technical Standards (RTS) on strong customer authentication by September 14, 2019, banks should not delay their development of solutions that blend a frictionless customer experience with strong security.


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AUTHORS

Hakan Eroglu

Hakan Eroglu
Senior Manager
Payments – Switzerland

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Andrew McFarlane

Andrew McFarlane
Senior Manager
Financial Services Consulting

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Oliver Hommel

Oliver Hommel
Senior Manager
Payments – Germany

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