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At Accenture, we are committed to creating new skilling pathways for an inclusive future of work. A future in which all workers have the motivation, means and opportunity to adapt to and thrive in the digital economy.
Join us and be part of the solution.
Intelligent technologies—including Analytics, Big Data, Cognitive Artificial Intelligence (AI) and Robotics—are reshaping the future of work, automating routine tasks, while augmenting activities that involve social/emotional or high-order cognitive skills.
Workers in entry-level or mid-career jobs where a high proportion of time is spent on routine, automatable activities will experience the biggest change.
We developed a framework of four solution spaces to help workers:
Envision new career pathways
Expand access to relevant learning inside and outside of work
Experience new roles and build work history
Empower themselves and each other to pursue lifelong learning through mutual support, mentorship and peer-to-peer learning.
Through approximately 60 in-depth interviews with workers, we explored how these solution spaces might come to life.
Kassim, UK, age 38
Assembly line worker for 10 years whose department has been restructured.
MINDSET: Unclear about path forward.
ACTION: HR helps identify options using CareerSherpa, a data-driven tool that proposes new opportunities, learning and potential contacts.
OUTCOME: Gains motivation to act. Has a tangible path.
Trevor, USA, age 51
Accounting clerk for 25+ years whose tasks were automated.
MINDSET: Surprised. Scared of learning.
ACTION: Accesses online learning tool provided by employer skilling fund (‘loop fund’). Tracks credentials via blockchain.
OUTCOME: Transitions to sales role. Brings internal knowledge with him.
Risha, India, Age 28
Textile worker in a factory for 5+ years. Struggling to self-skill ahead of automation.
MINDSET: Anxious. Unaware of transferrable skills.
ACTION: Expands factory-relevant technical skills via apprenticeship, after using VR to hone in on viable career options.
OUTCOME: Overcomes nerves. Transitions to new role through apprenticeship.
Alice, Ireland, age 35
Member of the gig economy. Looking for a more stable job.
MINDSET: Exhausted. Overworked and unable to plan strategically.
ACTION: Explores entrepreneurial ideas thanks to support and networking
from a blended community support group called WorkSpace.
OUTCOME: Launches start-up. Gives back to the group.
We are actively engaging an ecosystem of partners to design, develop, and pilot solutions to address the issues raised in this report—starting with a first wave of projects underway in the United States and the United Kingdom. These pilots will serve as laboratories to test and improve our new skilling framework with the aim of helping workers in less complex roles navigate the transition ahead.
Contact us to join a pilot or create your own.
Lisa Neuberger-Fernandez
Managing Director,
Accenture Corporate Citizenship
Francesca Fernandez
Accenture Corporate Citizenship
Chris Chu
Managing Director,
Accenture Strategy
Allison Horn
Managing Director,
Accenture Learning & Leadership
#FutureWorkforce
#InclusiveFutureOfWork
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