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ServiceNow Business Process Consulting Expert

Prague Job No. r00229490 Full-time
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Job Description

Do you enjoy supporting clients in solving complex business problems and like to stay ahead of the technology curve? Do you like to develop and strengthen existing relationships with clients and build for them strong value propositions? If you have experience in providing clients with designing and building high-performing corporate service management solutions, then we want you to join Accenture and help our clients leverage suite of ServiceNow solutions utilizing Accenture value proposition to design, build and operate solutions based on leading ServiceNow technology.

Key Responsibilities:

  • Business Process Analysis: Conduct thorough analysis of client business processes to identify inefficiencies, gaps, and opportunities for improvement using the ServiceNow platform.

  • Solution Design: Design and recommend ServiceNow-based solutions that align with client business objectives and process improvement goals.

  • Implementation and Configuration: Configure and implement ServiceNow modules and applications to support optimized business processes.

  • Stakeholder Collaboration: Work closely with clients and stakeholders to gather requirements, provide regular updates, and ensure alignment with business needs.

  • Training and Support: Provide training and support to client teams on new processes and ServiceNow functionalities to ensure smooth adoption and usage.

  • Continuous Improvement: Stay updated with the latest ServiceNow features and best practices to continuously enhance service offerings and client satisfaction.

Qualifications

Qualifications:

  • Education: Bachelor's degree in Business Administration, Information Technology, or a related field.

  • Experience: 3-5 years of experience in business process consulting, with a focus on ServiceNow implementations.

  • Technical Skills: Proficiency in ServiceNow configuration, including workflows, forms, scripts, and integrations.

  • Analytical Skills: Strong analytical and problem-solving skills to effectively assess and improve business processes.

  • Communication Skills: Excellent communication and interpersonal skills to interact with clients and stakeholders effectively.

  • Certifications: ServiceNow Certified Implementation Specialist (CIS) or other relevant certifications are highly desirable.

What we offer:

  • Benefits packages

  • Training package(s) on various ServiceNow and/or Service Management areas and the possibility to gain certification(s)

  • International teams and multilingual environment

  • Access to the latest high-tech solutions and opportunity to specialize in other technologies

  • Ability to learn from the best IT experts on the market

  • Home working

  • Travelling (optional)

#LI-EU

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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