Job Description

What would you do
You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
The Query Management team is accountable for the Inbound Outbound calls and e-mail chat support to resolve customer issues.
This role is aligned to our Service Desk Non Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non voice interactions like email, web, and chat.

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Qualifications

What are we looking for in our ideal candidate
Strong customer focus

Precision and great attention to the detail

Adaptability and flexibility

Advanced skills in MS Office, especially MS Excel and Outlook.

Enjoying working in a multicultural environment

Being able to work independently and in a team

Roles and Responsibilities

In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your team and direct supervisor
You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
You will be required to help in the overall team s workload by managing your deliverables and help the team when required
You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

What we offer:

Friendly multicultural team

Possibilities of future career growth in the company

Competitive salary

Package of benefits: 5 weeks of vacation, 3 sickdays, Mealvouchers, MyCafeteria points, Contribution to retirement plan/life insurance, special discounts for employees, laptop, courses and training and others.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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