Job Description

THIS WILL BE YOUR TEAM
We are small international team of 7 based in new modern Visionary office right next to the metro station. Our team collaborates with other delivery center located in India. We are focused on work life balance with flexible working hours. Our team members participate in various company activities like volunteering, team buildings, we go out for lunches or dinners.

THIS WILL BE YOUR ROLE
We act as a middle step between our client, representing agricultural lawn care industry, and their dealership located worldwide, covering a service in Portuguese, French, German, Turkish, Italian, Polish and Russian language. Our role is to support client in correct warranty claim validation, eliminating unjustified costs and if necessary, identifying and addressing suspicious behaviors of dealers. On the other hand, we cooperate also with dealers to understand their challenges in various repairs, guiding them through the process to solve any discrepancies being in breach of defined warranty agreements.


Your main responsibility will be written communication with client s dealer and daily usage of foreign languages. You will be learning basics of mechanics, verifying claim information using several client s online tools like parts catalogue or technician s advisory tool and SAP. No prior automotive mechanical or SAP knowledge is required for this role as team will provide you with the necessary training.
You will get an opportunity to meet our client representatives who are visiting us yearly and participate in regular conference calls related to process clarifications. You can improve your knowledge of PC tools and learn operating new applications used in the corporate world. It is important that all our activities are performed accurately and that we respect the given deadlines.

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Qualifications

THIS IS WHAT YOU ALREADY HAVE

  • enjoy communicating in foreign languages
  • good knowledge of English company, client and team core language
  • advanced German and Polish
  • friendly and open minded, having efforts to learn and improve
  • independent, good decision making ability and retentive memory
  • focused to deliver required performance results but also detail oriented
  • like to share knowledge and experience
  • ready to support your co workers, help one another when a need arises
  • have at least basic knowledge of MS Office package Outlook, Excel, Word

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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