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Procurement Operations Associate with German
Prague
Job No. 12843051
Full-time - Hybrid
Job Description
Objectives of Role
- To create and change Purchase Orders based on client’s requirements
- Resolve PO related issues and enquiries
- PO change process execution based on the client’s requirement
- Clarification of queries with suppliers and requestors/Strategic Buyers
- Maintenance of order acknowledgements
- Approval flow follow up
- To provide first line support for all user enquiries within the applied application to achieve SLA targets and maintain the appropriate control environment
- To provide a second line support for the processing team based on Customer Service Lead instruction
- Administrative support for client
Main responsibilities:
- Verify Purchase request quality
- Align with requestors on missing details and completion of purchase request
- Create Purchase orders
- Resolve any PR/PO related issues or enquiries
- Execute PO change activity, work with the business line
- Support the client with different administrative activities
- Provide consistent support to customer
- Initiate follow-up calls
- Coordinate with requestors/Strategic Buyers for incident resolution
- To answer incoming calls
- To provide timely, accurate and relevant service-related information in order for them to be delighted
- Solves problems largely by precedent with referral to detailed instructions/procedures
- Escalate customer issues as required to Supervisor
- Recommend updates to procedures and user guide to team lead
- Escalate any vendor disputes
- Strong understanding of the SLAs
Commercial and Financial Responsibilities:
- Provide high quality procurement services to the client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role
- Identify opportunities to improve the quality of operations
People Management Responsibilities
- No direct line reports in this role
Client Customer Responsibilities:
- Providing high-quality customer service to employees and suppliers in response to email and telephone
Main Accountabilities:
- Improving customer satisfaction measured by the Customer Satisfaction Survey
- To continuously increase customer satisfaction by improvement of complaint-handling performance to minimize customer loss
- To identify the best service solutions to increase satisfaction
Qualifications
Core Competencies:
- Helpful and proactive manner is important
- Strong customer orientation
- Drives issues to resolution and good problem solving skills
- Good interpersonal skills
- Good administration skills
- Comfortable with responding to requests from all levels of the organization
- Ability to work effectively in a team environment
Technical Skills:
- Microsoft Office
- SAP Nice to have
Other Expectations:
- Procurement or Customer Service background preferred
- Fluent written and spoken in German and English
Working Dimensions:
- Role will might involve non frequent travel
- Supports Client organization, Tactical Sourcing Teams and Strategic Sourcing team
