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Job Description

About Accenture Operations

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture - the others are Strategy and Consulting, Interactive and Technology.

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/resolving customers query. You will also be responsible for closing the fault and complaints within SLA's. Managing your own queue, variety of assigned tickets in line with service levels set.

What will your daily activities include?

  • Document management including invoice validation and processing  
  • Administration of various invoice related activities – blocked, rejected, unpaid items, missing Purchase orders
  • Resolving queries related to vendor invoices and timely assistance to stakeholders 
  • Collaboration with other financial departments
  • Regular follow-ups and overviews to the management

Detailed view into the daily tasks:

  • Reminders from Vendor (invoice check and providing status of invoices to the vendors)
  • Purchase order issues - created wrong vendor account, missing PO invoice, qty / price mismatch
  • Tax mismatch between Purchase order and Invoice
  • Audit Requests (providing supporting documents for auditors)
  • Master data Cases (creating new vendor account or change/ amendment of account)
  • IBAN Change (for Vendors)
  • Providing Proof of payment to the vendor (payment check)
  • Missing documents requesting from vendor (contacting vendor to provide invoice / credit invoice)

Qualifications

You can be one of us if you

  • Are adaptable and flexible during business hours (8-17)
  • Are open to learn new tools and have positive attitude to the technology
  • Are customer oriented person
  • Have minimum B1-B2 knowledge of Dutch language oral and written 
  • Take pleasure in talking to other people 
  • Have attention to detail 
  • Like working with numbers 

We offer

  • Professional growth based on performance
  • Home office model & flexible working hours 
  • Work-life balance 
  • Unique further development opportunities in Finance and other areas 
  • Introductory training in the most used ERP systems
  • Work from home contribution 
  • 5 weeks of vacation, 3 sick days 
  • Cafeteria, Meal vouchers & MultiSport card 

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