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IT Service Management Representative (Prague, Czech Republic)
Prague
Job No. 12639585
Full-time - On-Site
Job Description
We are seeking for a talent to join the Information Technology Operations where you will have the opportunity to collaborate with a client in the insurance industry
Responsibilities
As an Incident specialist/coordinator, you will be responsible to analyze incidents data, create and share the incidents reports, and follow incidents process to find if some gaps are present.
Your day-to-day activities will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction. You will also provide operational support to ensure that production systems and devices are online and available.
In this role, you are expected to build knowledge and support the team, as well as participate in problem-solving discussions.
You will:
collaborate with cross-functional teams to ensure the successful delivery of IT production systems and services
monitor and analyze service performance metrics to identify areas for improvement
develop and implement incident management processes and procedures
provide technical support and troubleshooting for production systems and devices
contribute to the continuous improvement of service management practices
support and coordinate Major incidents
Qualifications
Qualifications:
Intermediate proficiency in Incident Management
Program Project Management with intermediate proficiency
ITIL
Czech or Slovak (C2 level)
English (B2 - C1 level)
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