Job Description

The Contractors Exchange agent coordinates and executes the total process of Contractor handling for Accenture. You act as the first point of contact for hiring managers, suppliers, HR and external contractors and make sure all these stakeholders experience a smooth e2e contractor hiring process. With your knowledge and expertise of the market you are able to inform and advise the Accenture business about the hiring options, possibilities and opportunities.

You will report to the Cx lead on the optimization of existing processes and suggest new ideas on improvement. You will build and maintain a good working relationship with your major clients and stakeholders which you regularly visit and stay informed about developments within operating and client service groups, projects and divisions. You will act as a strategic business partner and as subject matter expert concerning Contractors. You are the first filter for all incoming information ranging from CV to price quotes by suppliers and because of your expertise make sure no waste enters the process. You will frequently provide and discuss reports with the business and the procurement team and advise or negotiate on hourly rates. The Cx agent will take an active role in reducing the number of targeted work orders by selling the Cx desk to the business and make sure they follow the mandated hiring process and highlight its benefits. You need to promote the Cx desk trough an pro active attitude which means making calls, project visits and doing roadshows and give presentations. You will also update communication on Smart Buy, the Accenture Portal and other relevant communication platforms. All strategic Cx actions will be documented in a Cx year plan. This plan will be presented to the Cx Lead at the beginning of each Fiscal Year. You will be responsible to update the strategy by defining new initiatives and projects during the Fiscal Year.


  • Good communication and advising skills
  • Perfect knowledge of the French and English language
  • Good knowledge of the contractor market legislation, trends
  • A Pro active and supportive attitude
  • Project management skills
  • Problem Issue solving skills
  • Advanced office skills Powerpoint, Excel, Word, Outlook .

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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