Job Description

Every day is a process of growth, being responsible of
Deliver desired business outcomes and service commitments through effective planning and execution
Manage the delivery effort including change, demand and support of operations management within schedule, cost, quality, effort
Prioritize and manage the scope of the assigned program, project or contracted service
Identify, understand and effectively manage milestones and dependencies across multiple stakeholders ensuring clear accountabilities and shared understanding of impact
Manage issues and risks of the assigned program, project, releases or contracted service
Monitors delivery performance and quality using metrics and status reporting and implement continuous improvements
Supports the management of financials, contractual, and operational commitments in alignment with contract and original deal economics, as well as cost management targets
Achieve SLA s and reduce escalations
Build positive internal and external customer relationships
Increase efficiency by managing processes, resources and technologies to ensure the smooth flow of operations to meet cost, quality, controls and delivery targets
Manage risks and outputs to complete a project with the associated deliverables and quality
Align to service performance management and metrics
Ensure there are demonstrable commercial controls in place
Serve as process expert coach for the team s deliverables
Drive methods adoption and act as an expert in how to cost effectively deliver the Client Service Team s Service Delivery Team s process and or project requirements and deliverables
Monitor and analyze client and customer satisfaction through available escalation complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirements
Identify and implement productivity improvements ensuring adherence to appropriate project gating and business case approval requirements



Qualifications

Good written and spoken English skills
Advanced written and verbal communication skills manages internal, external and client communications with individuals at all levels
Ability to work effectively with people at all levels in an organization
Experience with project management
Client stakeholder management
Strong customer relationship management skill
Procurement and analytical background
Ability to communicate complex information clearly
Identification of project s reporting or automation needs and presentation of solutions
Demonstrated aptitude for analytics and quantitative problem solving skills
Strong time management skills

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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