Job Description

Role Definition

Manages the Delivery of Finance and Accounting (F&A) processes for a BPO project.

Accountable for producing contracted deliverables according to budget, schedule, dependencies, service levels, operating metrics and scope. 

Assigns, leads, manages resources and is ultimately accountable to ensure the team produces deliverables as contracted and with the appropriate quality. 

Requires interfacing with Client Team, Contract Service Management Team, Delivery Center F&A Team. 

Operates as the escalation point for issue resolution and client escalations calls with the client.

Key Responsibilities

Leading execution of delivery work and implementing continuous improvement for the project.

Ensuring achievement and regular reviews of process outcomes [(3X3) metrics ,Key Performance Indicators(KPIs),Service Level Agreements(SLA)] 

Addressing performance issues

Managing recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets.

Improving client and customer relationships working with Client Account and Account Management Team leadership 

Supporting sales opportunities for similar projects, through DC visits or Workshops.


Core Competencies

Strong leadership and communication skills
Excellent people management skills
Innovative thinking to deliver and improve Client service while keeping cost focus
Enthusiastic and motivational supervisor – can motivate and lead a team
Client relationship management
Ability to build and maintain relationships with key clients, team members and colleagues 
Ability to solve urgent matters, make priorities and work under pressure
Strong process management and improvement skills
Problem Solving & Escalation Management 
Quality and process improvement
Cost Management
Self-Motivated, positive attitude and approach
Written and spoken ability to communicate in English.
Able to drive performance and improvement in partnership with Client-Facing and Delivery Centre colleagues
Regular active attendance on client visits 

Experienced required

At Least 1 year experience as Team Lead with process knowledge 

Track record for managing teams

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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