Job Description

Job Specifications

  • Define and a agree on consistent operational standards and processes for Ccure system across the globe.
  • Coordinate and support day to day operations for L4 and L1-3 (responding to local issues/questions).
  • Update and maintain documentation and materials for Level 4 CCure operators to reflect updates to C-Cure system, support and train them, as needed (in addition to new on-line training modules and job aids).
  • Development and management of C-Cure community including Q&A’s, on-going training, operational changes and development.
  • Ensure oversight and compliance of local C-Cure operations.  Ensure regular tasks and maintenance are carried out
  1. Consultation with App Engineer
  2. Operators
  3. SOA Team (regular tasks)
  • Manage exceptions to system processes.
  • Testing of updates to C-Cure platform: testing of patches/changes to system.
  • Regular monitoring and clean-up of system.
  • Advise Change Board as it relates to operational side of CCure support.
  • BIRS technical report authoring. Create customized “BIRS” reports, required for each region / country and providing different data as requested by local stakeholders
  • Reporting on additional data and statistics


Qualifications

Education

  • Must have: Bachelor’s degree required
  • Good to have: Security certification, Knowledge of CCTV SystemsAn understanding of Enterprise IT Systems


Work requirements

  • 10 years of experience with Ccure
  • SWH CCURE 9000 Level 2 certification or higher C-Cure security system advanced certification
  • SQL Database Management
  • Technologically savvy with strong analytical skills
  • Strong negotiation skills and the ability to get results through formal channels and informal networking

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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