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HR Service Delivery Team Lead

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00704569

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- Job description

This will be your future team:

Our team is working for a leading European energy company. We support them with HR administrative service and payroll, so our client can focus on their core business. We are open-minded, hardworking and ambitious. We have a very open attitude to change, and welcome ideas that can help improve things both for us and for the client. Most of your direct colleagues will be from The Netherlands/Germany/Sweden, and like to experience life abroad. For many of us, this also means socializing outside of work.


This will be your future role:

As HR Service Delivery Team you will be responsible for the quality of the service we deliver for our client. You will build a healthy relationship with the client and make sure we meet our service level agreements. In addition, you will directly manage our cross-country recruitment team.
Here are some of the things we expect from you:
  • analyze Service Level Agreement results and implement improvement plans
  • identify and drive improvement opportunities
  • proactive risk and issue management
  • be an involved leader with a feeling for team atmosphere
  • ensure controls are effectively managed
  • active participation in governance meetings with internal and external stakeholders
 
You work closely with your team, management and stakeholders to resolve issues. You can communicate your team’s status in a clear and concise manner. People look to you for support, and you help foster a positive and professional atmosphere. Integrity and trust are leading principles for you.
This is what you already have:

 

  • You are a leader
  • You understand Business Excellence and how it can help you
  • You can untangle complicated situations and build action plans
  • You know how to organize yourself and can handle the unexpected
  • You have a solid base in Human Resources and/or shared service operations
  • You are fluent in English (knowledge of Dutch is nice to have)
 
This is what we do in Accenture :
We solve our clients' toughest challenges by providing services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world in over 120 countries.
Accenture Operations combines technology that digitizes and automates business processes and delivers everything-as-a-service with our team's deep industry, functional and technical expertise.

The future is now – are you up for joining the team?

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