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Accenture Direct Analyst with German

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00681940

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- Job description

Role & Responsibilities

• New Business Leads & Service Requests:

o Pre-qualify and track new business leads through the Accenture sales cycle. Document details of all customer interactions in Service Now / CRM Tool.

o Work with M&C / Client Account teams to ensure leads are followed up & responded to.

o Inbound phonelines – German Language - 9am-5.30pm

o Reporting – quarterly and ad hoc as required.

o Ensure SLA is met, and quality in Service Now interactions

• MMS - Salesforce:

o Create & manage ASG marketing campaigns, consolidate and prepare client invite & audience email lists, create & update contact records, campaign status reporting, ongoing management and monitoring of campaigns

o Ensure data quality and integrity always in MMS, and adherence to key dates and actions. 

o Working with M&C to drive increased knowledge and understanding of MMS, communicate best practices and keep abreast of all updates to continually increase knowledge and skills.

• Event Support:

o Create and consolidate client and audience lists for ASG events and programs, supporting local M&C teams

o Communications including shared mailbox management, email invitations, internal comms. 

o Database management (Excel / SharePoint) – RSVP & response management.

o Regular status reporting for program management, leadership, M&C.

• General / Marketing Support:

o General marketing and project support, as required.

o Learn and maintain a good knowledge of Accenture's organization and primary offerings

o Build & maintain a good working relationship with stakeholders and suppliers.

o Ad-hoc tasks as required by ASG Marketing / Accenture Direct Management

 

Qualifications, Experience and Skills

• Fluency in English and German

• Knowledge and experience in MMS / Salesforce or similar CRM tools & databases

• Knowledge and experience of Service Now or similar tool, an advantage

• Proven and strong database management & MS Office skills – Excel

• Strong communication skills

• Excellent attention to detail with a strong sense of personal accountability and ability to work independently

• Proactive with a focus on ideas and innovation

• Adaptable with good technical know-how, to easily navigate, understand & use new tools, processes etc.

• Well-developed analytical/problem solving skills

• Strong organizational skills

• Ability to work well with teams and demonstrate flexibility

• Relationship management skills with an ability to interact with senior leadership easily.

• Bachelor's degree or related job experience.

• Good knowledge of Accenture's organization and offerings

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