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Payroll Team Lead with English

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00663726


- Job description

This will be your future team:
Our team is working for a leading European IT company. We support them with service and payroll, so our client can focus on their core business. We are open-minded, hardworking and ambitious. We have a very open attitude to change, and welcome ideas that can help improve things both for us and for the client. Most of your direct colleagues will be from Italy, Spain, Hungary and more and like to experience life abroad. For many of us, this also means socializing outside of work.
This will be your future role:
Team Lead is accountable for managing an assigned team. The team is to be recruited and managed effectively to ensure quality of service is maintained, client targets are met, opportunities are developed revenue are maximized.
The role holder shall:
  • Be responsible for the management and guidance of direct reports
  • Be responsible for end-to-end delivery performance independently to delivery location for the area of his/her responsibility
  • Effectively distribute, coordinate and report on daily activities
  • Implement, maintain and develop Operational Excellence principles and practices within his/her responsibility
  • Responsible for Visual Management and Data Collection activities
  • Recruit suitably qualified and skilled staff when needed
  • Motivate the team to minimize attrition and manage efficiently the working environment
  • Measure the performance of team members
  • Lead by example, demonstrating appropriate behaviors at all times
  • Provide training, coaching and mentoring to team members giving constructive feedback
  • Give effective direction and support to individuals assigned to particular process or to the assigned team members
  • Plan and follow up on individual performance and development in consultation with Service Delivery Lead
  • Ensure appropriate team members are assigned to client tasks
  • Understand and adhere to Data Protection Criteria
Key Responsibilities:
Role Accountability:
  • Accountable for the staffing of the language team
  • Responsible for assigning team members to specific countries/clients to maximize service delivery and staff development
  • Interface with other team leads, assistant payroll consultant, service line management as well as client and other parties for staff related matters

    Operational Tasks
  • Ensures the team delivers a service to the client in timely and quality manner
  • Escalate all (even potential) delivery issues to assistant payroll consultant and SDL
  • Flexible approach actively look for ways to grow skills and experience within the Centre
    Financial/Contract Management
  • No budgetary accountability
    People Management
  • Lead and manage the assigned team
  • Accountable for the contribution of the team in terms of delivery to deadlines /quality standards
  • Evaluates and conducts performance reviews for direct reports
  • Provides input to performance review process for individuals who work in on-shore locations in the area of his/her responsibilities (Service line)
  • Works with the Assistant Payroll Consultant on employee ranking
  • Responsible for staff development
  • Allocate resources and responsibilities within the team to Service Lines to deliver business results
  • Staff planning to meet service requirements and involvement in recruitment process (where required)
  • Ensures team members acquire necessary skills and performance attributes, in line with business and personal development needs
  • Deal with any daily staffing issues
  • Motivates team to ensure service levels are achieved
  • Motivates and leads team by example
  • Coach direct reports on performance improvement and career development

This is what you already have:
Knowledge/Skills Requirements:
  • People Management experience
  • Experience of HR Operations is desirable
  • Strong displayed problem solving and analytical skills
  • Experience in Service Performance reporting (SLA, KPI) and Operational Excellence
  • Stress resistant
  • Understanding of Business Process Outsourcing
  • Good communication skills (written and verbal)
  • Self-Motivated, positive attitude and approach
Client Specific Requirements (if appropriate): 
  • Language and skill level – Fluency in English; other European language related to service delivery is nice to have
  • Excellent MS Office skills (Excel)
  • HR Service Line and ability – 3+ years of experience
This is what we do in Accenture:
We solve our clients' toughest challenges by providing services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world in over 120 countries.
Accenture Operations combines technology that digitizes and automates business processes and delivers everything-as-a-service with our team's deep industry, functional and technical expertise.

The future is now – are you up for joining the team?


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