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Procurement Operations Associate with Turkish and Russian

Job Location: Prague

Regional Description: Czech Republic

Job Number: 00619557

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- Job description

Key Responsibilities:

Service Desk Support

  • Respond to Client queries in a prompt and accurate manner
  • Assist end-users on the contract creation / amendment process
  • Assist end-users on PO approval / submission process

Requisition Processing

  • Propose updates to the existing compliance tools
  • Report on requisition enablement and compliance

Contract Administration

  • Resolve queries related to the contracting process
  • Create and route contracts in related tools per Client’s policies
  • Enable contracts by creating/approving compliance terms

Performance Support

Opportunities to support team supervisors in non-operational activities

  • Quality Check of the queries handled by the team
  • Ensure respect of SLAs
  • Handle escalations, carry out Root Cause Analysis
  • Suggest and implement process improvements
  • Report on team performance and compliance

You will interface directly with suppliers and end-users (Client) either by email or phone and use different integrated technologies to ensure a high level of Client satisfaction and the efficiency of the Procure-to-Pay processes.

Qualifications & Experience:

  • You speak a fluent Turkish and you can communicate in English and Russian
  • Outstanding communication skills
  • Project management competencies
  • Good interpersonal skills
  • Team player
  • Basic Microsoft Office Knowledge
  • Customer Service experience
  • Procurement background and basic SAP knowledge is an advantage

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